SER Slot Technician - 1288

OPEN TO THE PUBLIC

SHIFT: TBD

WAGE: $18.81

POSTED DATES: 11/7/2024-11/17/2024

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

• Under the supervision of the Slot Technician Supervisor, provide prompt guest service for the repair and maintenance of slot machines and related electronic systems. Remove, install, and upgrade slot machines.

Essential Duties and Responsibilities:

• Clean, configure, install, test, repair, and maintain slot machines and related electronic components; maintain documentation on all repairs.
• Rebuild and repair monitor to component level.
• Review, interpret and verify slot pay tables, settings, and jackpots of established amounts.
• Seek assistance and direction from the Slot Technician Supervisor on complex problems and continuing training issues.
• Interpret accounting and communications system information as related to proper machine functionality.
• Wear a department-approved communications device which requires a dedicated earpiece.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with associates or organization and outside sources.
• Contact with the general public to assist in guest service pertaining to the Slot Department.

Minimum Qualifications:

• High School Diploma or GED.
• Must be at least 18 years of age.
• One year of work experience as a Slot Technician or Slot Project Technician or work experience in an electronic, electrical, mechanical, or computer maintenance field.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:

• Associate`s degree in electronics.

License, Certification, or Special Requirements:

• Must satisfactorily complete the Slot Technical Training Program (STTP) on-the-job training within one year in the position. Intra-department applicants who have completed the STTP within the past three years are not required to complete the STTP again.
• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of mechanical functions and play aspects of slot machines, procedures, and Casino floor operations.
• Knowledge of slot machines and the electronic data system hardware.
• Knowledge of basic manual hand tool and repair methods.
• Knowledge of electronically mechanical troubleshooting methods and techniques.
• Knowledge and experience using a voltmeter and troubleshooting wires as it relates to slot machines.
• Skill in customer service.
• Skill in operating business computers and office machines.
• Skills in the use of hand tools, power tools, and electrical/electronic test equipment.
• Ability to read schematics and perform software control of peripherals.
• Ability to communicate effectively both verbally and in writing.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with tool use and equipment repair.
• Required to walk and stand for extended periods of time.
• Required to lift, carry, push and pull.
• Required to stoop, kneel, crouch, or crawl.
• Required to lift and/or move up to 50 pounds.

Work Environment:

• Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino, and constant machine and crowd noise.
• Exposure to cleaning chemicals and operation of cleaning equipment.
• Exposure to moving mechanical parts and risk of electrical shock.
• Extended hours and irregular shifts may be required.