Unified Communications Engineer

Job ID 2600056

Location WASHINGTON, DC, US

Date Posted 2026-01-05

Category Information Technology

Subcategory Network Engineer

Schedule Full-time

Shift Day Job

Travel No

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work No

Description

SAIC is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.

3 days onsite Wash DC - 2 days remote.

Key Responsibilities

• Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.
• Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).
• Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.
• Collaborate with cross-functional teams to integrate VoIP systems with data networks.
• Develop automation scripts to enhance efficiency and reduce manual tasks.
• Conduct regular system health checks and monitor network performance.
• Maintain Unified Communication architecture diagrams and detailed system documentation.
• Provide technical support, manage special projects, and streamline processes to improve system efficiency.
  
  

Qualifications

Required Experience

• BS and 9 years of experience in Unified Communications, VoIP, and telecommunication systems. (4 years experience in lieu of degree)
• Proficiency in tools like PowerShell, ServiceNow, and SharePoint.
• Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.
• Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.
• Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).
• Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.
  
  

Certifications (Preferred)

• Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security certification
• Any relevant Unified Communications certifications
• Microsoft Azure certifications
  
  

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.