Patient Information Representative

Job Summary: Schedules procedures, verifies and inputs patient demographic and insurance/financial information, and creates new patient medical records for the purpose of facilitating the effective delivery of patient care.

Minimum Education: High School Diploma or GED.

Licensure, Registration and/or Certification: None.

Work Experience: 6 months to 1 year related experience.

Knowledge, Skills and Abilities: Effective interpersonal and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner. Ability to be detail-oriented as might be required in the examination of numerical data.

Essential Functions and Responsibilities: Schedules procedures according to established protocols including obtaining and documenting complete patient demographic and insurance/financial information. Confirms scheduled appointments. Creates new patient medical records. Prints and files reports and other correspondence according to established protocols. Serves as liaison to referring physician offices, other outreach hospitals, patients, and patient family members in an effort to provide a single point of contact. Greets and prepares patients for physician consults according to established protocols.

Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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