What are the responsibilities and job description for the Representative, Patient Access position at Saint Joseph Mercy Health System?
Employment Type:
Part time
Shift:
Evening Shift
Description:
This position is full on-site. There is no option to work remotely.
Provides patient focused customer service.
Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
Provides general information to hospital users, patients, families & physician offices.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Minimum Qualifications:
High school diploma or equivalent.
HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
1 year of customer service experience. Patient access experience preferred.
Knowledge of medical terminology, diagnostic coding & procedural coding required.
Ability to explain insurance benefits.
Additional Qualifications (nice to have):
Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
00620972
Part time
Shift:
Evening Shift
Description:
This position is full on-site. There is no option to work remotely.
Provides patient focused customer service.
Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
Provides general information to hospital users, patients, families & physician offices.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Minimum Qualifications:
High school diploma or equivalent.
HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
1 year of customer service experience. Patient access experience preferred.
Knowledge of medical terminology, diagnostic coding & procedural coding required.
Ability to explain insurance benefits.
Additional Qualifications (nice to have):
Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
00620972