Client Onboarding Specialist

Saisystems Health is looking for a Customer Onboarding Specialist to join our team! The ideal candidate will play a crucial role in engaging with clients and promoting the use of our products and service offerings. You will guide clients through the onboarding process and provide top-notch training and implementation support. Additionally, you will establish strong relationships with account managers and client executives, providing an exceptional experience for clients throughout their journey. Be part of one of the BEST PLACES TO WORK as our Onboarding Specialist for Health clients!

Company Description

Saisystems Health, a Saisystems International, Inc. division, is a healthcare solutions and services company with over 35 years of experience in managed service solutions and telemedicine software for the long-term post-acute care (LTPAC) industry. We continuously strive to bring stability and growth even in challenging times and beyond, and remain the top choice partner for telemedicine and practice management. Our company is proud to be certified as a Minority/Woman-Owned enterprise and we have been honored as the Best Place to Work in Connecticut by Hartford Business Journal (2018-2023), as well as recognized by the Connecticut Technology Council and US Pan Asian American Chamber of Commerce for our services.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field
• 5 years of experience in client onboarding, account management, or client success in healthcare
• Exceptional communication and interpersonal skills, with a track record of building strong relationships with clients
• Demonstrated ability in managing multiple projects and priorities in a fast-paced environment
• Strong problem-solving and analytical skills, with the ability to identify and manage risks
• Highly organized, detail-oriented, and focused on delivering results
• Sound understanding of RCM (Revenue Cycle Management)
• Experience with electronic health records (EHR) and healthcare technology is a plus
• Passionate about delivering an exceptional client experience and dedicated to client success

Job Responsibilities:

• Conduct onboarding meetings, product tours, company presentations, and product demos.
• Understand customer context and goals and providing product information to best serve those goals.
• Educate healthcare customers and optimizing their product setup for the quickest path to success.
• Eliminate roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding.
• Continuously assess and improve onboarding processes and client experiences
• Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.
• Orchestrate the onboarding process for both net new clients, as well as upsells, between the client, Customer Success, and Implementation/Training teams.
• Assist customer support with customer issues and requests.
• Provide materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.

Saisystems Health offers competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team as an Onboarding Specialist and contribute to the success of our organization by ensuring a seamless onboarding experience for new clients. Apply now!

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

Salary : $85,000 - $90,000