What are the responsibilities and job description for the Admissions Support Specialist position at Salem Community College?
Role: The Admissions Support Specialist is responsible for processing admissions applications, transcripts and other related application materials. This role provides general office support to the Admissions team and Division. The Admissions Support Specialist is also responsible for handling phone and email inquiries, and will work closely with prospective students throughout the enrollment process. This is a part-time position for 20-25 hours per week at a hourly rate of $15.00.
Major Duties and Responsibilities:
- Manages and oversees all application processing which includes working with the CRM and SIS database systems.
- Handles phone and email inquiries to assist students and their families with questions regarding the enrollment process.
- Provides reports from the CRM/SIS to the Director and other campus offices as needed or requested.
- Serves as a proctor for Accuplacer placement testing.
- Assists with on- and off-campus recruitment events, as needed.
- Provides general office support to the Director and staff, as needed.
- Adheres to FERPA and other regulatory guidelines.
- Performs other duties as assigned.
Knowledge and Skills:
Experience Previous experience in an office setting and/or customer service role. Preference will be given to candidates with direct experience working with CRM or similar databases.
Education High school diploma or equivalent required; Associate’s degree preferred.
Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Technical Skills Working knowledge of current and emerging computer hardware and software, including Microsoft Office products.
Other Skills Ability to work with diverse academic, cultural, and ethnic backgrounds of community college students and staff. Training and experience working with students and providing good customer service. Competency in the utilization of computer technology used for communication, testing, and the entering, storing, retrieving, and reporting of data related to student acceptance and admissions records. Excellent written and verbal communication skills.
Physical Requirements The work is mostly sedentary; however, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to perform the work.
Work Environment Regular exposure to favorable conditions such as those found in a normal office. Evening and some weekends required.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
A successful criminal background check will be required as a condition of employment.
Salem Community College is an equal opportunity employer and is committed to recruit, employ, and promote personnel without regard to race, ethnicity, religion, gender, sexual orientation, age, economic status, or mental or physical challenges, in compliance with all Federal and State legislation and regulations pertaining to non-discrimination.
As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.
Effective January 1, 2022, all employees will either be fully vaccinated or have to submit a weekly COVID test.
Job Type: Part-time
