Inside Sales - Mortgage Loan Officer

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA offices.

SUMMARY:

The Inside Sales Mortgage Loan Officer (MLO) will respond to inbound Salem Five leads and review applications submitted electronically for residential mortgage loans. The MLO proactively solicits new residential mortgage business and sells Bank mortgage products to meet established loan quality and production goals. In this on-going sales role, the MLO will provide timely communication and be well known for your quick and efficient responsiveness.

The Inside Sales MLO responds to customer inquiries and referrals that are generated from both their own contacts and from multiple Salem Five business lines. The MLO duties include loan application interviews with prospective borrowers, analyzing financial and credit data, determining customer financing objectives, advising clients of product/pricing and guidelines, and gathers any documentation required to process loans.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Meets the required SLA (Service Level Agreement) on responsiveness to client outreach/lead distribution.

• Facilitate the taking of mortgage applications as necessitated by customers on assigned leads/referrals.

• Complete applications in accordance with company policy, compliance, and regulatory guidelines.

• Collaborate with any and all internal and external customers and other mortgage employees as required to ensure Salem Five customer service standards are met or exceeded.

• Compliance with banking laws and regulations as defined in company policies and procedures pertinent to position.

• Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.

• Strive to meet/exceed sales goals and conversion rates on distributed leads

EDUCATION & EXPERIENCE

NMLS license and minimum of 6 months lending experience preferred but not required. Strong time management and organizational skills required; exceptional customer service and communication skills required; ability to work in a fast-paced sales driven environment required.

CERTIFICATES, LICENSES, REGISTRATIONS

NMLS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift/ and or move up to 10 pounds. Specific vision abilities required by this job include close vision.

With a rich history and a strong reputation for growth, service and innovation, Salem Five offers employees a sense of stability and pride. Salem Five also offers a comprehensive salary and benefit package including health insurance and matching 401(k) plan. Qualified candidates may submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)