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Resource Management - Analyst

salesforce.com, inc.
Mc Lean, VA Full Time
POSTED ON 1/20/2025 CLOSED ON 2/4/2025

What are the responsibilities and job description for the Resource Management - Analyst position at salesforce.com, inc.?

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Resource Management: Analyst
Our team is recruiting! What are we looking for?
The Resource Management team are responsible for managing the staffing life cycle, globally, for services engagements. Resource Managers source and allocate consultants across Services roles. We do so by monitoring, validating and routing resource requests, focusing on increasing utilization of internal resources and customer success. Resource Managers drive alignment between collaborators (e.g. Services Leadership, People Managers, Account Partners and Project Team (Project Managers &/or Engagement Managers) in order to assign/staff services engagements.
Key areas of responsibility include: Demand Management, Resource Management, Analysis and Narration of Business health.

We are looking for someone with 2 years of experience in a resource management role who has analytical and problem-solving skills that can balance multiple dynamic priorities. The ideal candidate will come from a professional services, consulting or staffing company. This role will see the Analyst take ownership of an Operating Unit, which includes building positive relationships with stakeholders and coordinating with other functions and understanding and articulating the regions Demand v. Supply , bench, risks and operating position.

Demand Management
  • Reviewing Pipeline/Opportunities and Projects - comprehensive understanding of upcoming deal pipeline, closures, renewals and role requirements to ensure start dates align to available capacity

  • Assignment Planning/Alignment - Named resources added as Suggested Resources where appropriate

  • Opportunity Closure Data Hygiene - Check Resource Requests to confirm Status, date alignments and skills

Resource Management
  • Resource Capacity - develop strong understanding of internal resource availability, skills and experience

  • Identifying capacity shortfalls and evaluate/engage global alternatives and/or Partner Management

  • Resource Allocation - Managing, assigning and replacing resources

  • Forecast Review - Schedule Management / Load Balancing

Analytical Reporting / Health of the Business
  • Bench Insights - Produce narrative on Bench by Resource / Practice

  • Utilization Reporting - Write trend narrative on utilization

  • Capacity Reporting - Compose narrative on capacity plans, highlighting supply/demand or skills profile challenges

  • Opportunity Reporting - Provide reporting on open Resource Requests

  • Centralize and Lead regional staffing meetings with Services Management to review and align resources against Resource Requests for current opportunities

  • Assign staff to projects, balancing the needs of the project with the skills, availability and development needs of staff members

  • Help to drive the utilization of the team by developing creative solutions to staff projects when resource availability is constrained


Office Flex - 3x a week in office
McLean, Virginia

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.


Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

 

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