What are the responsibilities and job description for the Software Engineering SMTS- Salesforce Marketing Cloud position at salesforce.com, inc.?
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Job Category
Software EngineeringJob Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Marketing Cloud Developer (SMTS) - Digital Success Engineering
THE TEAM
Our Digital Success Engineering team comprises distributed software engineers, architects, and engineering managers collaborating to create Unified Experiences for our Trailblazers. As customer zero, we innovate by leveraging Salesforce technology to deliver seamless self-service experiences that drive Trailblazer Success.
THE ROLE
We are seeking an experienced Marketing Cloud Engineer (SMTS) to join our Customer Engagement Engineering team. This role is ideal for a technically adept problem-solver passionate about supporting customers and business users. You will leverage deep Salesforce Marketing Cloud expertise to troubleshoot operational issues, collaborate across engineering teams, and develop effective solutions and workarounds.
RESPONSIBILITIES
Adapt to and embody the culture and structure of the Digital Success Engineering team.
Conduct technical requirements gathering, review, and architecture sessions to translate business needs into Salesforce Marketing Cloud solutions.
Provide thought leadership in solving complex problems using advanced knowledge and experience.
Design and implement robust, scalable solutions for Salesforce Marketing Cloud projects, ensuring seamless integration with internal and external systems.
Triage and troubleshoot issues, ensuring timely and thorough resolution.
Demonstrate strong analytical and problem-solving skills.
Maintain technical and domain expertise in assigned product areas.
Communicate effectively with development teams, leadership, and business users throughout the support process.
Partner with agile, cross-functional teams to drive successful digital program execution.
Manage deadlines, prioritize tasks, and effectively handle simultaneous requests.
PROFESSIONAL EXPERIENCE/SKILLS REQUIRED
Bachelor's degree in Computer Science, Software Engineering, or related field.
8 years of hands-on experience with Salesforce Marketing Cloud and other Salesforce Core products (Sales Cloud, Service Cloud, Data Cloud).
Self-starter with excellent time management skills and ability to work in a fast-paced environment.
Strong background in systems integrations, APIs, cross-cloud solutions, marketing compliance, and security protocols.
Technical proficiency in AMPScript, HTML, CSS, SSJS/JavaScript, SQL, Apache Spark, Apache Airflow, Python, Rest API, Soap API.
Experience with data management best practices, including data privacy and messaging consent.
Ability to perform under pressure, adapt quickly, and drive data-driven decisions.
Exceptional verbal and written communication skills, including technical documentation.
Proficient in visual design of technical concepts (slide decks, diagrams, solution documents).
Excellent analytical and problem-solving abilities to translate business requirements into technical solutions.
Effective project management skills to organize, prioritize, and simplify engineering tasks across teams and domains.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salary : $172,000 - $236,500
