What are the responsibilities and job description for the CALL CENTER ASSOCIATE position at Salina Regional Health Center?
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POSITION SUMMARY
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Position Summary:
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Operates SRHC customer call center for the health center as a single access contact to the public, patient, physician and internally in a busy consolidated call center environment. Provides routine information, on-call schedule information, monitors alarms, pages codes and directs calls to appropriate areas for all campuses. Responsible for answering calls to the main number at SRHC as well as the SRHC Physician Exchange. Also responsible for proper administration of radio paging and alarm notification for multiple campuses.
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POSITION QUALIFICATIONS
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Minimum Education
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High School or equivalent; Must be 18 years old
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Minimum Experience
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Must pass typing test at 35 wpm or more
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Required Registration/License/Certification
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None
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Call Center Trainer
MCI Careers -
Wichita, KS
