What are the responsibilities and job description for the Customer Service Representative position at Salon Ethos?
Join Our Team as a Customer Service Expert (CSE) at Salon Ethos & Ethos Energy Annex!
Are you passionate about delivering exceptional customer experiences? Do you thrive in dynamic, fast-paced environments? If so, we want YOU on our team!
Position: Customer Service Expert (CSE)
Location: Newport, Oregon
About Us:
Salon Ethos and Ethos Energy Annex are the premier destinations for beauty, wellness, and rejuvenation in Newport, Oregon. Our salon and wellness annex are dedicated to providing top-notch services to our clients, ensuring they leave feeling refreshed, revitalized, and absolutely fabulous. We're a team of dedicated professionals who love what we do and are committed to excellence.
What You'll Do:
- Engage: Warmly greet and assist clients in person, over the phone, and via email, ensuring each interaction is positive and memorable.
- Assist: Provide detailed information about our services, products, and promotions, tailoring your recommendations to each client’s unique needs.
- Schedule: Efficiently manage appointment bookings, ensuring optimal scheduling to maximize client satisfaction and staff productivity.
- Support: Assist with administrative tasks, maintain accurate records, and ensure smooth daily operations.
- Enhance: Continuously seek ways to improve the client experience, contributing innovative ideas to our dynamic team.
What We're Looking For:
- Passion: A genuine enthusiasm for beauty, wellness, and providing outstanding service.
- Team Player: A collaborative spirit who thrives in a team-oriented environment.
- Willingness and Excitement: to utilize our modalities, learn from the team.
- Accountability: has the ability to take personal responsibility and accountability for their actions, behaviors, and words.
- Eager to learn: values education and is excited about continual learning. Able to be coached and learns from mistakes.
- Experience Based Sales: Understands and practices 5 star guest experience to achieve and exceed sales goals.
“Sales is a transfer of enthusiasm”
- Experience: Previous experience in sales, customer service, preferably in a salon, spa, or wellness environment.
- Communication: Excellent verbal and written communication skills with a friendly, approachable demeanor.
- Multitasking: Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Tech-Savvy: Proficiency with booking systems and office software.
Why Join Us?
- Team: Be part of a supportive Ethos team that values work-life balance,
- Professional Growth: Opportunities for continuous learning
- Earning potential: Opportunities for career advancement, bonus structure with unlimited earning potential based on setting and achieving sales goals and ability to provide 5 star guest experience.
- Perks: Enjoy employee discounts on our exceptional services and products, including access to Ethos Energy Annex’s modalities like cryotherapy, LED light therapy, infrared sauna, and more.
- Impact: Play a crucial role in enhancing the well-being and happiness of our clients.
- Professional and Personal Development Coaching: one-on-one and team coaching
- Environmentally conscious: Be a part of SalonCycle, a GREEN salon initiative dedicated to effective recycling and sustainability.
How to Apply:
Ready to make a difference in the lives of our clients? Send your resume and a brief cover letter highlighting your customer service experience and why you’re the perfect fit for Salon Ethos & Ethos Energy Annex to lizrose024@gmail.com
Join us and be a part of something truly special!
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Work Location: In person
Salary : $16 - $20