Front Desk Intake Coordinator

Key Responsibilities

• Warm Reception: Greet all clients, visitors, and vendors in a professional, friendly manner.
• Scheduling & Coordination: Manage appointment calendars for multiple clinicians; coordinate rescheduling and follow-up for ongoing sessions.
• Client Assistance: Answer incoming calls and emails, respond to inquiries about services, and provide clear information on clinic policies and procedures.
• Administrative Support: Maintain accurate digital and paper records, process intake forms and insurance details, and collaborate with clinical staff to ensure documentation is up to date.
• Billing & Payments: Handle patient check-in/check-out, process co-payments, and verify insurance benefits as needed.
• Facility Management: Oversee cleanliness and organization of the reception area, including restocking materials and office supplies.

Qualifications

• Education: High school diploma or equivalent (Associate’s degree or higher in a related field a plus).
• Experience: Minimum of 1 year experience in a receptionist, administrative, or customer service role (healthcare or mental health clinic experience preferred).
• Technical Skills: Proficient with appointment-scheduling software, electronic medical records (EMR) systems, and Microsoft Office Suite.
• Insurance Knowledge: Familiarity with private insurance, Medicare, and Medicaid billing processes is a plus.
• Interpersonal Skills: Excellent verbal and written communication, strong organizational skills, and the ability to empathize and remain calm under pressure.
• Team Player: Collaborative mindset to work efficiently with clinicians, billing specialists, and other support staff.

Why Join Salt and Light Psychological Services, PLLC?

• Mission-Driven Work: Contribute to a team dedicated to supporting mental wellness and providing high-quality care to our community.
• Growth Opportunities: Access on-the-job training, continuing education, and potential career pathways in mental health administration.
• Supportive Environment: Collaborate with compassionate professionals in a welcoming, inclusive atmosphere that values mental health for both clients and staff.

• Health insurance
• Dental and vision coverage
• 401(k)
• Paid time off
• Opportunities for professional development

How to Apply