IT Support Specialist Tier II / III

Description:

Develops, maintains, and implements systems, applications, and networking configurations in all types of organizations. Responsible for maintaining those systems to run smoothly and effectively. Routinely will monitor those systems, perform installs, configure hardware/software, and solve technical issues as they arise.

Job Requirements/Responsibilities:

• Answers, evaluates, and prioritizes requests from clients having questions or experiencing problems with service or products
• Maintain a positive and helpful attitude
• Strong logical step-by-step based problem-solving skills
• Ability to travel to customer locations as needed and perform work onsite at customer facilities
• Demonstrates above average listening skills to interpret and address the clients’ requests
• Ability to setup, install and maintain all systems, applications, security, and network configurations as assigned
• Troubleshoot system and network performance issues
• Have a keen eye for detail
• Perform other duties as assigned

Education/Experience:

• Associates degree in Information Technology (or related field) required
• 4 years recent computer, server, and network troubleshooting experience

Technical Qualifications:

• Advanced knowledge of PC/server hardware and software
• Intermediate Microsoft Active Directory and Microsoft Office 365 user account management
• Intermediate Windows Server 2008, 2008R2, and 2012 configuration and installation
• Intermediate Windows 7 and Windows 8/10/11 Workstation setup and installation
• Intermediate understanding of TCP/IP, DHCP, DNS, Active Directory and VPN technologies
• Intermediate understanding of networking devices such as routers, firewalls, switches, wireless access points and other networking equipment
• Intermediate knowledge of network and computer security (including firewalls)
• Complete understanding of computer peripherals
• Complete knowledge of virtualization
• Complete understanding of TCP/IP, DHCP, DNS and VPN technologies