Program Manager - Head Lease Program

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role We are seeking a passionate and experienced Program Manager – Head Lease to lead the delivery and daily operations of our Head Lease Program, designed to create transformational housing outcomes for clients facing complex barriers. The role is permanent, full time based in Blackburn. The role is primarily Monday to Friday, however availability for occasional weekend work is required to support program operations or stakeholder commitments. Reporting to the State Manager, you’ll manage the end-to-end program lifecycle, ensuring tenancy and property management services are delivered with excellence, accountability, and client-centered care. Key Responsibilities Lead end-to-end program delivery, ensuring timely outcomes, effective tenancy and property management, and high-quality services aligned with client needs. Drive strategic planning, risk management, and continuous improvement, adapting the program in response to sector trends, client feedback, and quality frameworks. Oversee financial performance, including budget development, contract compliance, and financial risk mitigation to ensure program sustainability. Manage stakeholder relationships, including government funders, real estate agents, landlords, support agencies, and consortium partners, to enable positive housing outcomes. Provide leadership and guidance to the team, fostering a high-performing, client-focused culture with strong support for staff development and accountability. About You You are a seasoned property professional with strong expertise in tenancy and property management. Proactive and solutions-focused, you’re a natural problem-solver and skilled negotiator, committed to achieving positive outcomes for clients and stakeholders. You bring strong interpersonal skills, cultural alignment, and the ability to manage competing priorities in a fast-paced, client-centred environment. Key capabilities Relevant industry experience in real estate, community housing will be highly regarded Proven experience in program or project management, ideally within housing, social services, or related sectors. Demonstrated ability to work with diverse stakeholders to deliver complex service models. Knowledge of tenancy management, property operations, or real estate partnerships is highly desirable. A deep understanding of trauma-informed practice and the barriers experienced by vulnerable populations. Certificate IV in Property Services (Real Estate - individual) – not essential but highly regarded. Why work for us? Join a purpose-driven organisation that is making a real difference in the lives of people facing housing insecurity and complex challenges. In return we also offer benefits such as; Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free). Flexible work arrangements, with the understanding that occasional weekend work may be required. Pool car vehicle available. Paid parental leave - 12 weeks. Up to 8 weeks leave per year through our purchase leave scheme. Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity. Health insurance, home energy and home office supplies discounts. Employee Assistance Program - Independent confidential counselling service. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Salary : $15,900