What are the responsibilities and job description for the Case Manager position at Sam Houston State University?
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Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.
SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.
Posting Information
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Requisition
202500230S
Title
Case Manager
FLSA status
Exempt
Hiring Salary
This position is a pay grade 10. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf
Occupational Category
Professional
Department
Counseling Center
Division
Division of Student Affairs
Open Date
07/28/2025
Open Until Filled
Yes
Educational and Experience Requirement
Master’s degree in social work or relevant field of Counselor Education or Clinical Counseling. Three years of experience providing case management services. Licensed or license eligible in the State of Texas as LPC or LCSW. Experience in higher education working with student populations and crisis intervention preferred.
Nature & Purpose of Position
Provides selected clinical services primarily in the areas of intake and guiding access to services, assessment, crisis response, bridging care to needed services outside the scope of the counseling center, brief individual counseling, and external referrals/resources.
Primary Responsibilities
Serves as a resource to Sam Houston State University (SHSU) students with specific challenges in order to support academic and developmental success. Provides case management of students with complex mental health problems and comorbidities. Serves as the referral coordinator for students in need of off-campus resources. Coordinates student transitions from SHSU services to external and community providers as necessary. Partners with the student and collaborates with other relevant parties in the service of developing support plans for the student. Communicates with staff, parents, families, or designated emergency contacts regarding emergencies, including hospitalizations and other crises, to help facilitate student success on campus, or transition back to campus in collaboration with the SHSU Dean of Students Office. Consults as indicated with the other departments on campus regarding services, access, and care. Builds and maintains collaborative relationships with SHSU campus agencies and community providers to include mental health, physical health, social services and community support programs. Create and maintain a database of current referral resources both on and off campus for social, financial, and academic support. Serves as a consultant to counseling center staff, and other key campus departments and colleagues. Performs other related duties as assigned.
Other Specifications
Requires detailed knowledge of university infrastructure, policies and procedures. Requires thorough knowledge of office systems and use of an electronic health record system. Must have the ability to solve operational problems and make suggestions for process improvement.
Full Time Part Time
Full Time
Position Number
Quicklink
https://shsu.peopleadmin.com/postings/44323
EEO Statement
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
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