(USA) Director, Software Engineering

Position Summary...

What you'll do...

Job Summary :

Sam's Club is hiring a Director of Software Engineering to expand their growing team. You will have functional leadership and end to end accountability for Sam's club contact and customer service center and few Omni Retail Platform services. You will transform how members are served by the contact center through innovation and by leveraging ML/AI technologies. You will lead 3-4 scrum teams of brilliant front end and backend software engineers.

About Team : This team builds core platform services for leverage by all channels such as Mobile, Desktop, Mweb as well as in-club and contact center. The team has full end to end accountability and ownership for the product and services that they build.

What you'll do :

• You will have the opportunity to do your best work while unlocking vast business opportunity by leading front end and back-end software engineers to build the next generation contact center by leveraging ML/AI technologies.
• End to end ownership of long-term contact center technical strategy and product development teams across multiple locations
• Collaborate and partner (as a SME and leader) with business, product, UX and engineering teams across multiple locations.
• Execute engineering projects by developing resource planning for business roadmap in advance; removing barriers to success; ensuring others have the information, training, resources, and implementation time needed to succeed; developing and upgrading work assignments and processes to accomplish goals across functions, organizations, and geographies; reviewing project progress against timeline; and developing and communicating logical, convincing justifications, including lessons learned, to build commitment and support.
• Develop and execute technical software development strategy for ecommerce applications and systems using current business roadmap by analyzing competitive trends and patterns; analyzing the technology landscape; evaluating short and long term implications; and communicating strategies and change initiatives clearly.
• Drive continuous process improvement and innovation by identifying inefficiencies in current processes; improving agility of the team; and adopting industry trends for innovation.
• Provide overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
• Ensure product quality by developing and executing quality assurance plan; using data and experience to determine customer needs; directing continuous improvement and eliminating non-value-added work; measuring milestones for quality; and developing mitigation plans to ensure quality.
• Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

What you'll bring :

• 5 years of experience leading multiple teams of software engineers, leads, scrum-masters, and architects.
• Deep understanding of Software Engineering, Operation and Engineering excellence and Agile ways of working
• Experience building highly scalable software, using latest cloud technologies, CI/CD, automated testing mindset, and willingness to take innovative risks with appropriate safeguards.
• You're an inquisitive, out-of-the box thinker who's continually on the lookout for opportunities to improve and innovate solutions.
• Prior experience building end-to-end user journeys in retail, consumer centric applications, and Contact center is a big plus

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Sam's Club, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $192,000.00-$288,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) (based on location)

• Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and6 years' experience in software engineering or related area.

Option 2: 8 years' experience in software engineering or related area.

3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science or related field and 5 years' experience in software engineering

Primary Location...
600 WEST CALIFORNIA AVENUE, SUNNYVALE, CA 94086-2486, United States of America