Loan Operations Specialist

POSITION DESCRIPTION

Position Title: Loan Operations Specialist Location: San Antonio Ops Center

Classification: Non-exempt Reports To: Loan Operations Supervisor

OVERVIEW

Responsible for post-closing, servicing and processing consumer loans and credit cards.

Salary Range

HR to complete

KEY AREAS OF RESPONSIBILITY

Contribution to Credit Union Goals

• Accomplish assigned tasks efficiently, accurately and at optimum capacity; thus saving time and money, making the credit union more profitable.

Essential Duties

• Perform all duties associated with consumer loans/credit card post-closing, servicing and the booking of indirect loans
• Crosstrain duties with other loan operations staff
• Communicate with office loan staff to promote efficient and correct workflow as related to consumer loans and credit cards
• Audit dealer loan docs, present problem resolutions as needed, and ensuring follow-up thru completion
• Process vehicular accident, disability, and death insurance claims, GAP, and coordinate between our members and the insurance company

Security/Compliance

• Ensure compliance with all credit union policies and procedures
• Possess a working knowledge of the Federal Lending Regulation, particularly related to consumer lending
• Ensure compliance with all aspects of the Bank Secrecy Act/Anti-Money Laundering Compliance and other regulatory requirements to which the credit union must adhere
• Maintain an understanding of and compliance with state and federal regulations and all internal policies and procedures
• Complete annual Bank Secrecy Act training and any other assigned training tasks

Other Duties

• Assist in any area as directed by VP Consumer Lending
• Complete training as assigned
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures
• Develop a working knowledge of credit union's electronic data processing system and a knowledge of all loan products
• Answer incoming calls
• Respond to member inquiries and office staff inquiries timely

REQUIRED SKILLS AND COMPETENCIES

• Establish, foster, and maintain strong working relationships with team members, Lending, Operations Staff, and department managers. Provide a high level of customer service when responding to internal departments to resolve problems or answer questions
• Excellent verbal, written communication, and interpersonal skills; including telephone skills to interact professionally and effectively with members, staff and others
• Strong time management and organizational skills needed
• Task-oriented, the ability to succeed with a daily routine
• Ability to multi-task and work under pressure
• Attention to details
• A logical thinking problem solver
• A flexible positive attitude with the desire to do what is right for the member
• Proficient typing and calculator skills
• Ability to work under general supervision in a team environment.
• Ability to work additional or flexible hours at management's request
• Ability to adapt to different software applications as needed
• Ability to perform mathematical calculations, solve payment problems and research as needed

EDUCATION / EXPERIENCE

• High School Diploma or Equivalent
• 1-3 years in a lending environment at a financial institution or related field
• Consumer loan processing experience preferred
• Bilingual/Spanish preferred, not required
• Experience knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Knowledge of loan products and understanding of regulatory compliance and legal requirements necessary to successfully perform job responsibilities

WORK ENVIRONMENT

• Must be able to sit for an extended period of time
• Must be able to utilize/view a monitor for extended period of time
• Must frequently use a keyboard to enter data

Note: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.