What are the responsibilities and job description for the Customer Service Call Center Specialist position at San Luis Marble?
Job description
San Luis Marble is the largest countertop company on the central coast of California with three locations and looking to expand. We specialize in the custom design, fabrication, and installation of High-End Natural Stone, Quartz, and Solid Surface products. Every department and every employee is dedicated to providing our customers with a high-end, concierge experience.
What we have to offer you:
o Competitive Pay
o Paid Training
o Sick Time
o Paid Holidays
o Performance Based Bonuses!
o Opportunity In A Growing Company
We are looking for an experienced Customer Service Call Center Specialist who pays attention to detail, enjoys solving production logistics, and wants to offer excellent care of our customers. You will spend quite a bit of time talking to our customers. If high levels of communication and making people happy is important to you….this job is a good fit!
Responsibilities
- Creates a high-end customer experience, engages customers, and creates an environment customers want to come back to.
- Interacts with customers via telephone, email, online chat, or in-person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Requirements
- Minimum of 2 Years proven working experience as a Customer Service Call Center Specialist
- Experience in providing customer service support
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industries latest technology trends and applications
- Ability to think strategically and to lead projects to completion
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer Service: 3 years (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Santa Maria, CA 93455 (Required)
Work Location: In person
Salary : $18 - $21