Surveillance Agent

Department: Surveillance

Reports To: Surveillance Supervisor

SUMMARY

The Surveillance agent observes all activities within the perimeter of the Casino San Pablo property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: In addition to the above, other duties may be assigned

Understand and uphold procedures as described in the facilities System of Internal Controls.

Operation and minor maintenance of all surveillance equipment.

Perform video reviews for authorized parties.

Ensures proper preparation and organization of downloaded surveillance footage.

Positions the surveillance cameras to cover the areas that need observation for either immediate visual study or to cover areas that need to be recorded for future observation.

Scans playing areas, restaurant, exits, entrances and outside areas for inappropriate behavior of guests and team members.

Reports all discrepancies to the appropriate persons via appropriate documentation.

Documents all reportable incidents as thoroughly as is possible by way of written correspondence and video downloads.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

EDUCATION and/or EXPERIENCE

No experience necessary

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in unpredictable situations.

CERTIFICATES, LICENSES, REGISTRATION

Must be able to obtain a gaming license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit. The team member must occasionally lift and/or move more than 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Every precaution must be taken when plugging or unplugging, cleaning and/or repairing electrical or electronic equipment (video equipment). Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.