Guest Services On Call

Description

As an integral part of San Pedro’s team, the Guest Services / Security team member assures all guest service matters are addressed while maintaining a secure facility.  

The Diocese of Orlando four core values lay the foundation for the work performed by its employees.

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affirming each person’s God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

Essential Duties and Responsibilities:

• Work with group leaders or individual guests when needs arise.  
• Identify guest needs and make appropriate interventions for guest satisfaction. 
• Assist guests with Audiovisual needs and show group leader how to properly use it.
• When needed refer guest needs or plant issues to appropriate Department Head and when necessary to the Executive Director.
• Notify appropriate law enforcement or emergency services when need arises for guest safety or emergency medical conditions. Notify Executive Director when and if these services are activated. 
• Make rounds of the property to determine facility is safe and secure. Check all guest areas for safety concerns. Ensure electrical rooms/closets are locked and not accessible to guests. Report any needed repairs or maintenance concerns in Issuetrak. 
• Carry and answer After Hours phone.  
• Assist Guest Services Manager and Program Manager as needed. 
• Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• One (1) year of comparable experience.
• High School Diploma.
• Computer literate with experience in Windows.
• Clear Driver’s License.
• Ability to work with diverse groups of people in an atmosphere of collaboration and service.
• Excellent written and oral communication skills.
• Possess demonstrated ability to work in a church-related as well as service-oriented environment.

Language Skills:

• Must have outstanding problem-solving skills. 
• Excellent communication and interpersonal skills required. 

Mathematical Skills:

• Ability to apply routine mathematical concepts such as addition, multiplication, and division. 

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Physical Requirements:

• Position requires walking, sitting for extended periods of time, bending, stretching, and stooping. 
• Repeated use of hands, fingers, wrists, and arms. Must be able to see up close as well as from afar. 
• Job incumbent must also possess the ability to hear and communicate both verbally and in writing, in person and via telephone and electronic communications.