Guest Experience Coordinator

POSITION SUMMARY

At San Pedro Fish Market, our Guest Experience Coordinator is the key to managing the guest's experience and exceeding their expectations in our fast-paced, exciting and family-oriented restaurant.
The Guest Experience Coordinator must embody our "guest-first" attitude and be passionate about creating a memorable experience by managing the line, answering questions and properly directing guests to maintain an efficient flow throughout the restaurant.

San Pedro Fish Market is a family owned and operated business that is rooted in the idea that there are no employees here, just family. With a rich history of serving multi-generational families for the past 65 years, we are proud to continue the legacy of taking care of our community, our guests and our family.

All position responsibilities must be performed in accordance with city, state, federal and Company policy. We welcome your inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

POSITION DUTIES AND RESPONSIBILITIES

• Graciously and energetically greet all guests upon arrival and thank them upon departure.
• Maintain constant interaction with guests by answering questions, providing information and direction to create the perfect SPFM experience.
• Responsible for maintaining guest flow into the restaurant and appropriate seating levels by communicating effectively with fellow coordinators, crew members, and management.
• Provide guests with the Company's history, story and other interesting facts to create excitement and engagement.
• Maintain up-to-date information on our menu, fresh seafood offerings and restaurant layout.
• Uphold the cleanliness of the guest line and surrounding area.
• Always present a professional, warm, welcoming, and approachable demeanor, with a positive attitude, towards all throughout the work shift.
• Maintain a polished and professional appearance.
• Other duties as assigned by management.

EDUCATION AND CERTIFICATIONS

• High School Diploma or equivalent.
• 1 year of related experience in a similar work environment.
• Bi-lingual (English/Spanish) highly preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate professionally and effectively with others.
• Flexibility to work nights, weekends, holidays and overtime.
• Ability to read, write, and comprehend English.
• Ability to read, interpret, and understand an extensive variety of work-related instructions and documents pertaining to Company operations, safety, finance, HR, and payroll.
• Basic computer skills, including Internet use, E-mail, and typing skills.
• Ability to use the Companys timekeeping system and point of service system.
• Ability and willingness to learn and apply new work skill sets and concepts.
• Working knowledge of city, state, and federal hospitality laws and regulations.

San Pedro Fish Market offers a comprehensive benefits package to qualified employees including:
Medical
Dental
Vision
401(k)
Paid Vacation
Paid Sick
Life Insurance
Disability Insurance
Discounted Meals
Flexible Schedules