What are the responsibilities and job description for the Sales BDC Consultant position at Sanborn Chevrolet, Inc.?
About Us
As a member of our family at Sanborn Chevrolet, you are the most important asset in our service commitment to our customers and the community. By joining us as we not only meet, but also exceed, our customer’s expectations, you embody the legendary service that makes us a leading and respected automotive company in the market. At Sanborn, it’s our belief to promote from within whenever possible. We have many associates who have made lifelong careers with us for which they have enjoyed the successes and we are grateful for their continued dedication to all we do. We hope you will apply and join us as we look to many more years of serving the community together.
BDC Administrator Bilingual English/Spanish
Do you know how to make a customer feel welcome and well taken care of?
- This a great opportunity for both Experienced and Entry Level Candidates alike.
- Training and Career Advancement Opportunities are part of the job.
- Build your skills and further your career!
Essential Duties
- Execute Sales Process in Accordance with Dealership Sales Strategies
- Be able to sell cars and trucks using email, phone and face-to-face skill sets
- Show up for work on time and as scheduled by manager
- Use a computer for email, CRM (Lead Management Tool), websites and MS office applications such as Word, Excel and Internet Explorer
- Respond to Internet Leads within 15 minutes of receiving them in the CRM
- Call prospects within 15 minutes or less of receiving a new lead – modifying the template based on telephone conversation
- Set appointments dealership visit with at least 30% of prospects received
- Downloads and follows up on all dealership manifest and opportunity lists
- Answers all inbound profit center calls for sales
- Makes outbound prospecting calls inviting prospects to the dealership
- Makes CSI follow-up calls for sales
- Contacts all no-shows to reschedule missed appointments
- Confirms all appointments by phone
- Advises customers on appointment reminders
- Attend GM internet training and complete testing requirements to become GM Certified to receive GM leads and meet SFE requirements
- Understand the buying profile and patterns of the Internet customer
- Use Dealership’s CRM to ensure response time to all customer inquires – email, fax or telephone – is virtually instantaneous
- Utilize personalized Dealership email templates for communications
- Utilize Dealership telephone word tracks as guidelines for process and flow of customer phone contacts
- Execute Dealership’s pricing strategy when responding to leads in a way that profitably competes for the Internet customer both on-line and off-line
- Assist in registering all sold customers in GM programs designed specifically to tie them to Dealership… OnStar and My GM Rewards
- When assigned by manager; register, schedule and attend Internet training and information seminars designed to learn the latest processes and techniques for automotive eBusiness
- Attend weekly General Sales Meeting
- Attend monthly Internet meetings with SFE Digital Facilitator and quarterly update meetings with SFE Digital Process
- BDC must have and maintain a company text-message capable cell phone that is set-up to receive notification of new leads received and assigned to that salesperson
- Each BDC must have and maintain a text-message capable cell phone set-up to receive notice of new emails received from existing prospects and sold customers
- BDC must make all texts and calls from the CRM app on their desktop or their company cell-phone at all times. Personal phones are never to be used.
- Assist in directing customers to their desired locations in the dealership
- Answer phone calls for the sales department
- At times assist in driving vehicles for drop-offs
- Other tasks as assigned by the Sales Managers
Qualifications
A successful BDC needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a sales department as it contributes to team building with all dealership departments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and/or Experience
- Automotive marketing
- One to two years prior BDC experience
- Knowledge of Vin Solutions CRM and the DMS useful
- Retail experience helpful
Benefits
- Family Own & Operated
- 401(K) Plan
- Medical Plan
- Dental Plan
- Vision Plan
- Devoted to our community
- Promote from within
- Opportunities to advance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.