Service Manager

The Service Manager is responsible for maximizing the efficiency, revenue, and productivity of the Service Department and achieving the highest levels of customer satisfaction.  This position also collaborates with colleagues in other departments to improve the overall performance and profitability of the business.

Essential functions:

• Ensure customers receive prompt, courteous, and effective service
• Respond promptly to customer needs and mange difficult customer situations while preserving personal effectiveness and credibility
• Manage shop work load, schedule appointments, and maintain an organized schedule with all Service Technicians
• Mentor Service Technicians and monitor the repairs they do
• Process work orders from start to finish, in line with Company policies and procedures
• Maintain good working records for the Service Technician’s time, parts, supplies, and outside purchases for repairs.
• Review weekly parts and labor sales numbers and goals
• Process warranty repairs with the manufacturer
• Prepare and finalize invoice transactions with customers, including receiving payment
• Generate estimates, when needed
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer

knowledge, education and/or experience:

• Requires a high school diploma or general education diploma (GED)
• Five years of practical service management experience
• Associate’s degree or Bachelor’s degree preferred

skills:

• Written and verbal communication skills
• Microsoft Office skills
• Exceptional customer service skills

abilities:

• Apply good judgment in recognizing scope of authority
• Must be able to multi-task
• Ability to maintain an orderly and clean shop
• Must be able to build a team and promote a teamwork environment

BENEFITS OFFERED:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short Term Disability Insurance
• HSA With Company Matching
• 401(k) With Company Contribution
• Holiday Pay
• Paid Time Off