What are the responsibilities and job description for the Case Manager, Residential Services position at Sanctuary For Families?
Description
ABOUT US
Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 11 locations throughout New York City.
POSITION OVERVIEW
The Case Manager will provide comprehensive, trauma-informed case management services to clients within Sanctuary for Families transitional ( Tier II) shelter, Sarah Burke House. The case manager is an integral part to the residential team working closely with all shelter staff to ensure that clients are able to find safety and stability. This Case Manager position is stationed in the Bronx and staff is expected to travel at least once a month to either our Manhattan office or other locations for meetings as needed.
RESPONSIBILITIES
- Assesses immediate needs of shelter residents and making appropriate referrals, including referring all clients to health clinic for updated physical, coordinating with the hospital to schedule and reschedule appointments as necessary, and following up with the clients in regards to these appointments.
- Assists residents in obtaining public benefits for which they are eligible (e.g. Medicaid, food stamps, housing, storage, SSI, and childcare subsidies).
- Maintain a case load of 15 to 17 families at any given time. CM is required to meet with their families at least twice a month.
- Completes shelter assessments for intakes and discharges as needed.
- Conduct apartment inspections at least twice a month.
- Facilitate and coordinate monthly participants groups and community meetings.
- Complete and submit packets NOVA packets for resident.
- Complete and submit ADVENT transfers
- Assists residents in obtaining self-sufficiency through appropriate referrals for counseling, financial counseling, ESOL classes, job readiness programs and higher education.
- Complete economic assessment with all clients.
- Accompanying clients to appointments as needed.
- During any clients’ absence from shelter, communicate with hospital staff during hospitalizations for documentations relating to admission, discharge, recommendations etc. or any other relevant documentation regarding shelter absence.
- Refers clients to other appropriate legal and social services both within and outside of Sanctuary.
- Prepares requests for educational and financial assistance grants on behalf of clients.
- Advocates on behalf of clients for needed services.
- Maintains accurate case records, documents all services provided within Sanctuary’s Service Tracking System and prepares statistics for monthly reports.
- Assists clients with issues related to children’s schooling including but not limited to enrolling children in school, requesting bussing from the DOE, requesting metro cards for transportation, communicating with the school for educational needs, or finding appropriate school placements.
- Filing documents and ensuring all case files are up to date.
- Coordinate special events and celebrations for clients.
- Perform any other department or agency related duties or special projects as directed
Requirements
- Associates Degree required, Bachelor’s Degree preferred.
- At least one year of experience in the social services field, preferably in domestic violence.
- Fluency in both English and Spanish required.
- Strong verbal/written communication and interpersonal skills.
- Ability to work independently, multitask, and prioritizing.
- Familiarity with Microsoft Office, including Outlook, Word, and Excel
Budgeted Salary: $45,000 - $46,000 annually
Work position is currently Hybrid; must be able to meet job location schedule obligations
Vaccination Policy: Proof of vaccination or proof of 1st dose with scheduled 2nd dose within 30 days is required.
Benefits:
- Health, Dental and Vision Insurance
- Employer-paid life insurance
- Employer retirement contribution
- Paid time off
- Flex spending account
- Student loan assistance
- Tuition reimbursement program
- Gym reimbursement program
- Employee Assistance Program
- Wellness Program and rewards
All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws. Sanctuary for Families follows the requirements of the Human Rights Law including with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.
People of color, trans and gender non-conforming people, people with disabilities, and survivors of gender-based violence are strongly encouraged to apply.
We recognize that the safety, healing and self-determination of survivors of domestic violence and related forms of gender violence is at the intersection of racial, gender, economic, immigrant, LGBTQ , and disability justice, as well as many other critical issues. In order to realize our mission, Sanctuary strives to center DEI principles at every level of the organization and continues to deepen that commitment.
Salary : $45,000 - $46,000
