Assistant Director of Banquets

A premier destination in Northwest Florida! Sandestin® Golf and Beach Resort is located on 2,400-acres between the beautiful emerald green waters of the Gulf of Mexico and the shoreline of the Choctawhatchee Bay. Work amongst the most gorgeous backdrops with a company that not only provides a commitment to excellence to guests but also to our people that deliver this experience. Are you the next great addition to the team? Come make memories with us!

General Purpose:

The Assistant Director of Banquets will lead and support the Banquet Operations, both front and back of house to ensure complete customer satisfaction and encourage repeat business, while complying with the Sandestin Investments, LLC Vision, Mission and Service Fundamentals.

Essential Duties:

• Oversee all front of house and back of house operations in the conference facility as well as remote venue locations at SDI making sure food and service standards are being met.
• Create and maintain positive relationships with on-site contacts, speakers & group decision makers. Clients are to be met with prior to established event start times to confirm expectations are met as well as met throughout the day to provide service and event enhancements.
• Drive revenue by promoting the F&B operations to include catering, banquets, Audio Visual, and business center as well as resort offerings and SDI outlets.
• Create a memorable meeting experience by providing client support when necessary. This is commonly done by reviewing a group’s schedule of events for clarity and daily logistics, noting key individual preferences and delivering on preferences when opportunities arise, offering suggestions to enhance a group’s experience, as well as, going above and beyond at any opportunity.
• Support the Group Sales Team by ensuring the conference facilities are site-visit ready at established times. Offering additional Site Inspection support when requested through internal site inspection notices or other channels of communication.
• Support the Executive Banquet Chef and Culinary Team by adhering to all banquet standards, including but not limited to, food presentation, service standards and client-agreed service times.
• Supports the Catering and Conference Services Team by previewing, planning and executing all banquet event orders as well as pop-up requests to the client’s complete satisfaction.
• Build, develop and retain banquet employees that live and foster SDI’s mission and vision statement while adhering to all banquet standards and policies and promoting the client experience.
• Maintain banquet staff certifications for ServSafe and responsible vending. Additionally, ensuring insurance, legal, health and safety obligations, exe are adhered to.
• Monitor financials daily, maintaining a long-term outlook on department’s revenue and annual goals. Modify banquet operations to meet or exceed department and resort financial goals, without affecting the client experience.
• Promote teamwork, both internally and cross-department, through daily communication and coordination with other departments.
• Other duties as assigned.

Education:

Bachelor's degree (B. A.) from four-year College or university is preferred. Demonstrated knowledge of, and ability to manage Food and Beverage operation.

Prior Assistant Director of Banquets experience at a luxury brand is preferred, or at least 5 years of experience in banquet operations at a comparable sized, or larger, property.

Basic Required Skills:

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Requires good communication skills, both verbal and written.
• Must have knowledge of Microsoft software such as Excel, Word, and Outlook.
• May be required: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

• Work done indoor and outdoor varies daily. Indoor temperatures are moderate and controlled by SDI environmental systems.
• Must be able to stand and exert well-paced mobility for up to 5 hours in length.
• Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift items weighing up to 25 lbs. as needed.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Certificates/Licenses: None Required