What are the responsibilities and job description for the BANQUET HOUSEPERSON position at Sandia Resort And Casino?
Position Summary
Responsible for function room set up is done as specified on the banquet event order and is completed and ready on time.
Supervision Exercised
Reports to the Convention Center Manager.
Assisted by facilities staff to set up banquet rooms.
Major Duties and Responsibilities
- Guest satisfaction is all important to us. Show flexibility and accommodate last minute customer change request, if at all possible.
- Co-ordinate with the Casino Marketing Department for Show/Entertainment Set-ups.
- Based on the weekly Event Summary, prepare your weekly work schedule, to be ready to make short term changes as required, if events change.
- Train and provide direction of facilities manned set-up crew.
- Assure that set-up employees report to work on time, as scheduled, properly uniformed.
- Supervise the sign-in and sign-out of all part-time employees to assure proper payroll processing.
- Banquet equipment: Tables, chairs, podiums and risers, are expensive items, train all setup employees to handle all equipment with care, in particular also due to the fact that equipment needs to be constantly moved, to set up, to break down and to store.
- Label the walls of the banquet equipment storage rooms, that all equipment is stored orderly, always in the same location.
- The set-up crew is responsible to clean/vacuum function rooms in use, during the day and in between functions, provide meeting room set-ups with Ice water, glasses, note pads and pencils, exchange/clean ashtrays.
- As soon as possible after completion of any event, the function room set-up is to be broken down, equipment moved to storage or to the next meeting location and the room left cleaned, orderly and secured.
- Keep the Convention Center Manager informed on a timely basis of any unusual occurrence.
Knowledge, Skills and Abilities
- Ability to follow written from Banquet Event Order.
- Ability to follow verbal directions.
- Ability to lead a group of employees to complete BEO request.
- Knowledge of dressing a banquet table with table cloth, table skirt, glassware, silverware, and china.
- Knowledge of setting up portable bars.
- Knowledge of setting up portable buffet tables.
- Organizational skills.
- Verbal and written communication skills.
- Ability to work under pressure and deadlines.
Minimum Qualifications, Education and Experience
Preferred:
- High school diploma, GED certification or equivalent.
- Six (6) months banquet set-up or housekeeping attendant/supervisor experience.
Licensing Status
- Must be able to successfully pass a stringent background investigation.
- Will require a post-offer, pre-employment, and random drug screening.
Working Conditions
- Work is performed indoors and outdoors. Outside work is subject to temperature extremes and inclement weather conditions.
- Work hours subject to change with overtime work required.
- Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching.
- Specific required movements include the following:
- Trunk- bend, twist, rotate, push, pull, carry.
- Arms – reach, carry, lift, twist, and rotate.
- Legs – lift, push, pull, twist, and rotate.
- Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.
- Must be able to lift 50 lbs.
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