Patient Concierge- Lee's Summitt

POSITION SUMMARY Patient Concierge team members are responsible for creating a friendly and warm first impression for patients internally and externally to our clinics. You will be the face of the clinic and provide a welcoming environment for patients entering the clinic and help patients get started on their journey to improved health. Additionally, the Patient Concierge team member identifies opportunities for community engagement.PRIMARY RESPONSIBILITY The main obligation of the Patient Concierge team member is to create the best possible patient experience while operating as an integral part of our cross-functional organization. This is achieved through multiple administrative duties, patient check-in, waiting room atmosphere, communication in billing/collections, and pre/post clinical care. This list is intended to be an inclusive yet not exhaustive framework of the assigned duties and may be updated intermittently to accommodate areas of growth and opportunity.Manage clinic phone calls, including, but not limited to scheduling new patients, rescheduling and fielding marketing phone callsTriage patient-related messages and questions in a timely mannerAssist patients with resolving issues within the scope of practice or utilizing a member of the clinical care team including Physicians, Advanced Practice Providers, Physical Therapists, Chiropractors, Orthopedic Navigator, and other staff membersSchedule appointmentsCheck and disperse daily faxes to the appropriate team memberScanning documents and maintaining medical records into practice management systemsEnter claims for collections on FMLA, Rating Letters, etc.Assist with fulfillment of medical record requests as neededRecognize, welcome and register patients at check in. Serve as a role model for patient serviceGuide patients through intake processes, new patient forms, copies of office policies and legally required documents. Assist in full completion and accuracy of paperwork.Inventory, stocking and cleaning of lobby, PT bay and other clinic areasComplete transactions using POS systems, reconcile daily collections reportsInform administration of operational problems and patient feedbackProvide coverage in multiple office locations as needed, including urgent care clinicsOpening and closing of clinicVerify insurance and benefits for patientsAny other job duties that might be requested by the doctors or management to help the office run efficientlyProvide reports as requested per ManagementAttends mandatory full staff and clinical meetings and acknowledges receipt of and reviews minutes if absentAdheres to all company policies and proceduresEngages referral sources in an effort to increase awareness of our clinics in the communityEnhance the experience of referring organizations and providers to our clinics.Other duties as assignedSKILLS High School diploma or equivalency (Associate degree preferred)1-2 years of administrative or customer service experience: 1 year (preferred)Competent communication skills and good organizational skillsFamiliarity with electronic medical record programs is a plusMedical terminology: 1 year (preferred)Computer skills: 1 year (preferred)Ability to work quickly, yet meticulously in a fast-paced environmentEnthusiastic approach to customer serviceSkill, Competencies, and Qualifications:One to six months on-the-job training or experience necessary to acquire familiarity with department policies, procedures and forms.Be a team player and help to provide a positive, healthy workplaceAccepting criticism and dealing calmly and effectively with high stress situationsAbility to use office equipment, computer, scanner, fax and phone systemKnowledge of general administrative and clerical proceduresMicrosoft ApplicationsData EntryGreat communication and organizational skillsPrior knowledge of insurance and insurance benefitsGeneral typingStrong Customer Service SkillsPERSONAL CHARACTERISTICS:The employee must be able to handle multiple tasks quickly and accurately while showing the patient compassion for their individual situation.Expectations of All Employees:Must be knowledgeable of all techniques and procedures performed within our clinics and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks in a friendly, professional manner.Provide exceptional service to all of our patients.Exhibit professionalism and ethical behavior at all times.Maintain OSHA and HIPAA regulations.Adhere to all policies and procedures for our organization.Treat everyone with respect, courtesy, and friendliness.Upholding Organizational Vision, Mission, & Values.EQUAL OPPORTUNITY STATEMENT Sano is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. Sano is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Salary : $18 - $21