What are the responsibilities and job description for the Communications Staff position at Santa Cruz Beach Boardwalk?
JOB SUMMARY:
While providing the highest level of Guest Service, answers and directs incoming calls in a professional way through a high-volume, multiline phone system for the Santa Cruz Seaside Company and its concessionaires. Monitors and dispatches on multiple radio frequencies including: Operations and other support departments. Must maintain confidentiality concerning all guest and employee interactions, conversations, and incidents. Keeps accurate records on ride operational times and updates Digital Sign. Performs various office tasks.
UNIQUE JOB REQUIREMENTS:
Communications Staff must provide exceptional guest service and possess excellent attention to detail. Must be able to work flexible hours including: evenings, overnights, weekends, and holidays. Must have experience operating both PC and Macintosh computer systems. Must possess excellent written and verbal communication skills.
JOB TASKS (IN ORDER OF IMPORTANCE):
RELATIONSHIPS INTERNAL:
All Santa Cruz Seaside Company and concessionaire employees with a strong emphasis on Security personnel.
RELATIONSHIPS EXTERNAL:
Heavy guest interaction - mostly via telephone.
TRAINING AND EXPERIENCE:
Must provide outstanding Guest Service. Must have at least one year experience working in a customer service environment, preferably answering phones. Previous experience operating a multi-line phone system and radio consoles is helpful.
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
While providing the highest level of Guest Service, answers and directs incoming calls in a professional way through a high-volume, multiline phone system for the Santa Cruz Seaside Company and its concessionaires. Monitors and dispatches on multiple radio frequencies including: Operations and other support departments. Must maintain confidentiality concerning all guest and employee interactions, conversations, and incidents. Keeps accurate records on ride operational times and updates Digital Sign. Performs various office tasks.
UNIQUE JOB REQUIREMENTS:
Communications Staff must provide exceptional guest service and possess excellent attention to detail. Must be able to work flexible hours including: evenings, overnights, weekends, and holidays. Must have experience operating both PC and Macintosh computer systems. Must possess excellent written and verbal communication skills.
JOB TASKS (IN ORDER OF IMPORTANCE):
- Greet every Guest and answer all of their questions thoroughly, while providing consistent, friendly, and quality Guest Service.
- Maintain professional and cooperative relationships with coworkers both inside and outside the Guest Services department.
- Operate a multiline phone system by answering and transferring calls.
- Operate multiple radio frequencies to communicate with Operations and support departments and to dispatch support department personnel as needed.
- Receive and respond appropriately to in-house maintenance, security and employee calls.
- Send confidential e-mails and SMS messages.
- Keep digital sign up to date with current and accurate information.
- Read, understand and communicate discount coupons, promotions and other important announcements.
- Record and log requests for Maintenance.
- Will be trained as a Guest Service Representative.
- Perform other duties as assigned.
RELATIONSHIPS INTERNAL:
All Santa Cruz Seaside Company and concessionaire employees with a strong emphasis on Security personnel.
RELATIONSHIPS EXTERNAL:
Heavy guest interaction - mostly via telephone.
TRAINING AND EXPERIENCE:
Must provide outstanding Guest Service. Must have at least one year experience working in a customer service environment, preferably answering phones. Previous experience operating a multi-line phone system and radio consoles is helpful.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to provide consistent, friendly and helpful service to Guests and Employees.
- Ability to efficiently operate a multiline phone system with a high volume of calls
- Ability to remain calm and to recall and provide appropriate responses in emergency situations.
- Ability to prioritize and multitask in a high traffic environment with frequent distractions.
- Ability to communicate clearly, concisely and accurately verbally and in writing.
- Ability to quickly learn company policies and procedures.
- Ability to work both independently and as part of a team.
- Ability to proofread documents.
- Ability to keep create and maintain accurate records.
- Ability to maintain confidentiality.
- Ability to learn and memorize radio code numbers and extensions.
- Ability to recall and memorize names, faces, dates and numbers.
- Ability to sit for up to eight hours.
- Ability to hear normal phone conversations and radio traffic.
PHYSICAL REQUIREMENTS:
- Able to work in a confined space and sit for long periods of time.
- Able to hear conversation on the telephone and radio with a variety of background noises and distractions.
- Able to see, read and interpret documents.
- Bi-manual dexterity.
Salary : $17 - $0