What are the responsibilities and job description for the Customer Service Specialist / Expeditor position at Sara's Market & Bakery?
Summary/Objective
Grill Service Team Member will be the face and support of the S Grill. This position will provide exceptional and accurate guest service to the S Grill.
Duties and Responsibilities
- Answering S Grill phone, taking accurate orders.
- Ensure accurate orders over phone, walk ins, platforms.
- Deliver outstanding guest service
- Follow through on all guest orders, questions, requests and resolve concerns as needed
- Follow and comply with all applicable procedures and regulations, including Weights and Measures, FDA, health and sanitation, Department of Labor, ADA, HAACP, OSHA and safe work practices.
- Sanitize all equipment in a safe and proper manner
- Report equipment issues to Store Leadership
- Keep all cases and shelves clean, well-stocked and properly rotated
- Replenish order guides, menus as needed
- Leadership may assign other duties, not listed here.
Knowledge, skills and abilities
- Ability to work independently and meet deadlines
- Ability to prioritize tasks
- Ability to handle stressful situations
- Values diversity
- Ability to perform physical requirements of position
- Proper handling of knives and cutting equipment
- Ability to work well with others
- Strong verbal and written communication
- Ability to inspect product for quality and freshness
- Able to work flexible schedule based on needs of store including nights, weekends and holidays
Qualifications
- 2 years or more experience in a deli and or bakery department
- Guest Service focused
- Food Handler permit
Working Conditions
- Walking, standing, bending and stooping for 8-10 hours a day
- Push, pull up to 50lbs
- Mental and physical dexterity
- Ability to climb ladders
- Iteration of duties
- Ability to taste, smell, feel and visually inspect food
- Unassisted lifting up to 50lbs or more
- Work in varying temperatures