What are the responsibilities and job description for the Registration Rep Lead position at Sarasota Memorial Health Care System?
Patient Registration
Job Summary
The Registration Rep Lead is responsible for assisting the patient through the pre-registration process to ensure outpatient procedures are screened based on assigned payors, missing or incomplete information is obtained, and insurance eligibility is verified while assisting the patient obtain pre-certifications, referrals, and authorization for patient visits, as well as, provide assistance to leadership in a lead representative capacity.
Required Qualifications
- Require three (3) years of experience in a healthcare related field or customer service environment.
- Require Certified Healthcare Access Associate (CHAA) certification (must be obtained within one (1) year of hire date into position).
- Require experience in patient interviewing.
- Require flexibility for weekend, holiday, and other shift work as scheduled.
Preferred Qualifications
- Prefer experience in and understanding of customer service role.
- Prefer ability to promote and role model excellent customer service.
- Prefer the ability to collect post and balance cash.
- Prefer the ability to work with and effectively communicate (both verbally and written) with a diverse work force in all levels of the organization.
- Prefer general knowledge of medical insurance and terminology.
- Prefer proficiency in Microsoft Office programs: Word, Excel, and PowerPoint.
Mandatory Education
HS EQ: High School Diploma, GED or Certificate
Preferred Education
AD: Associate's Degree
Required License and Certs
Preferred License and Certs
Monday- Friday 12p-8:30p with One Weekend day a month.
