What are the responsibilities and job description for the Concierge / Front Desk position at SARASOTA YACHT CLUB?
Reports To: Front Desk Manager
Summary of Position:
- The Concierge/Front Desk position assists all members of the Sarasota Yacht Club. This position requires a willingness to anticipate shifting membership and administrative needs. Additionally, the position develops and implements processes, projects, and functions designed to engage and retain Club members and enhance their Club experience
Duties and Responsibilities:
- Answers incoming phone calls
- Maintains Dining Reservations
- Communicates with F&B Director and Dining Room Manager regarding daily reservations and event reservations
- Coordinates with Marina Manager for reservations for reciprocal members visiting in the marina
- Distributes daily incoming and outgoing mail
- Arranges for administrative and other office services.
- Coordinates member requests for special services with the appropriate department.
- Contacts members periodically to ascertain any special needs.
- Enhances reciprocal program services for members to include the Florida Council of Yacht Clubs, Yachting Clubs of America and International Associate of Clubs
- Covers Ship Store when necessary
- Maintains reciprocal records and creates guest passes
- Oversees lost and found
- Provides club information to inquiring guests and potential members including tours and presentations of the club when needed
- Organizes member files when needed
- Assists Back Office with various administrative projects including but not limited to: coordinating various mailings and various reports.
- Assist members with questions about dining, events and activities in the club
- Assists in the planning and promotion of member functions and activities when necessary
- Calls and invites members to events, functions and activities.
- Calls and confirms reservations when needed
- Attends management and staff meetings as needed.
- Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas feedback and suggestions to continuously improve the services provided to members.