What are the responsibilities and job description for the BANQUET MGR position at Saratoga Casino Hotel?
Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.
About Us:
As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!
Your Role:
Our successful Banquet Manager promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.
Keys to Success in this Role:
- College Degree in Hospitality Management or equivalent preferred. TIPS Certification preferred/Serve Safe Managers Certification preferred
- Five (5) years of experience in the food and beverage industry; minimum two (2) years in banquet supervision; multi-outlet experience a plus.
- Strong beverage experience and alcoholic beverage product knowledge is required. POS system experience is an asset.
- Excellent interpersonal, communication, and customer service skills are essential.
- Must have computer literacy; knowledge of POS system is an asset.
- Must have participative management style and strong leadership skills.
- Able to work flexible schedule on the needs of the business. Able to work weekends and holidays as required.
- Support the daily operations of all banquets.
- Assists in hiring, training, scheduling, coaching, motivation, evaluation and discipline of all staff.
- Ensure that all guests are treated in a courteous and professional manner and handle any guest conflicts.
- Maintain all banquet and catering equipment and supplies including china, flatware, glassware, linen and serving components.
- Assists the Assistant Food and Beverage Director in achieving or exceeding cost objectives.
- Conducts pre-shift meetings with staff.
- Co-ordinate the delivery of all food and beverage for functions and all the details pertaining to functions being held in all Banquet and Meeting spaces maintaining the standards prescribed by management.
- Oversees proper beverage stock levels and be accountable for beverage inventory.
- Responsible for the knowledge of Federal, State and local alcohol ordinances and the implementation of these ordinances and public health standards.
- Ensures that all staff is TIPS trained and certified.
- Organize and maintain control of all Banquet Event Orders (BEO’s).
- Execute banquet event orders with collaboration of Group Sales and F&B management including Chefs.
- Attends weekly BEO meetings.
- Performs all other duties as assigned.
- Able to lift and carry 50 lbs. regularly.
- Able to stand and walk for 6-8 hours.
Why Saratoga Casino Hotel?
- Competitive wages and benefits (Health, Dental, and Vision)
- Long term opportunities for growth and advancement
- A robust employee recognition program with an annual awards dinner
- Discounts here and at other local retail stores and service providers
- Team Member celebrations for holidays and other special events
- 401(k) and Roth IRA plans with immediate vesting and employer match up to 4%
- Hands for Hope- voluntary program for Team Members to dedicate their time to help uplift causes and organizations that have a positive impact on our community
- Delicious FREE meals in team dining!
- And so much more!