Patient Access Representative

Summary of Position: Obtains, verifies and records all patient information through the registrations process to ensure proper records for all services received.  Provides support for scheduling and ordering of miscellaneous exams when necessary.  Assumes responsibility for maintaining confidential patient information and responsible with patient reception, direction and correspondence.

Primary Job Responsibilities:

• Greeting Patients: Welcomes patients and accurately enters their information to applicable system.  Verifies the patient's identification.  Uses proper identification and greeting when answering phone calls.  Triage calls and messages, and route to appropriate person/department as necessary.

• Patient Registration: Collects all patient demographics in an accurate and efficient manner.  Obtains all signatures on appropriate paperwork.  Ensures a valid order is in the system.  Orders additional testing if needed (labs and/or imaging).

• Insurance Verification: Obtains insurance information and scans card(s) into system.  Verifies insurance is up to date and accurate.  Check Medical Necessity.  Diagnosis Coding and abstracting when needed by department.

• Collections: Collection patient copays and enters payments directly into the system.  Completes patient estimates when needed. 

• Medical Records: Maintain confidential medical records.  Obtains records necessary for office visit.  Process requests for medical information in accordance with established policies and procedures.  Respond to patient request for medical records.

• Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed.

Minimum Qualifications: High School diploma or GED.  Three (3) years of customer service experience required.  An Associate's Degree will be considered in lieu of work experience. Medical terminology certificate preferred.

Record processing test to be administered in Human Resources.

Primary Care and Specialty Off-Site Depts.: At least one year of medical office experience preferred. 

Required Skills, Abilities and Attributes:

• Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job. 
• Must be able to multitask while remaining professional, focused, composed and positive. 
• Excellent customer service skills and must display integrity, friendliness and compassion.
• Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff.
• Must be able to demonstrate effective and appropriate written and oral communication skills. 
• Ability to take and follow direction in a positive and appropriate manner.
• Must be flexible 
•  Takes initiative and embraces new opportunities to grow both personally and organizationally.
• Must be efficient and effective in the use of resources.
• Basic computer skills.