Guest Services Receptionist

Saratoga Hot Springs Resort - Front Desk Associate

Overview: The Saratoga Hot Springs is a historic family owned resort in the Platte River Valley. It's important for us that our team of staff have a good quality of life balance and enjoy where they work and live. We work hard to hire team members that contribute to making this a great place to work. In addition to competitive wages, employees receive: holiday pay, accrue paid time off, resort membership, employee discounts, and have the option to participate in group health and/or 401K retirement programs. Discount housing may also be available.

Saratoga is a small, rural community of around 2,000 residents with a lot of charm. Though small, the hot springs in the area has made the community a favorite travel destination with many restaurants, and lodging options. Named by Outside Magazine and one of the best places to live, there are many recreational opportunities in the area. Larger towns and cities in the region include: Rawlins, Laramie, Cheyenne, WY; Fort Collins, Denver, CO and Park City and Salt Lake City, UT

Role and Responsibilities

We are looking for a front desk associate/night auditor who is receptive, enjoys being part of a team and working together to provide a consistent high standard of customer service. Our Front Desk Associates will learn and be responsible for all matters relating to the front desk as directed by the Lodging Director and management team. Our ideal candidate is very self-driven, and accountable. Must have the ability to work days, evenings, weekends, holidays and be on call when necessary. This position is considered an entry level position, and there is opportunity for growth for proven employees. Schedule will typically be 4pm-Midnight.

Basic Responsibilities of this position include:

· Assist guests to make, modify, cancel reservations as needed.

· Offer opportunity for guests to experience all services and amenities available at the resort in a professional, enthusiastic way that encourages upselling and additional revenue.

· Communicate clearly over the phone or at the counter to guests, employees, and other visitors of the resort.

· Fill out paperwork correctly/accurately with attention to detail.

· Communicate effectively and efficiently with other managers in different departments

· Perform all the duties of the front desk/check and count all monies and complete night audit

· Ability to multi-task and prioritize rationally and with purpose.

· Take corrective action if an issue has been brought to your attention

· Respond to guest requests and concerns, promptly and attending to guest needs with courtesy.

· Always displays a professional image through appearance and dress.

· Other duties as assigned.

Role and Responsibilities

We are looking for a front desk associate/night auditor who is receptive, enjoys being part of a team and working together to provide a consistent high standard of customer service. Our Front Desk Associates will learn and be responsible for all matters relating to the front desk as directed by the Lodging Director and management team. Our ideal candidate is very self-driven, and accountable. Must have the ability to work days, evenings, weekends, holidays and be on call when necessary. This position is considered an entry level position, and there is opportunity for growth for proven employees. Schedule will typically be 4pm-Midnight.

Basic Responsibilities of this position include:

· Assist guests to make, modify, cancel reservations as needed.

· Offer opportunity for guests to experience all services and amenities available at the resort in a professional, enthusiastic way that encourages upselling and additional revenue.

· Communicate clearly over the phone or at the counter to guests, employees, and other visitors of the resort.

· Fill out paperwork correctly/accurately with attention to detail.

· Communicate effectively and efficiently with other managers in different departments

· Perform all the duties of the front desk/check and count all monies and complete night audit

· Ability to multi-task and prioritize rationally and with purpose.

· Take corrective action if an issue has been brought to your attention

· Respond to guest requests and concerns, promptly and attending to guest needs with courtesy.

· Always displays a professional image through appearance and dress.

· Other duties as assigned.

Qualifications and Education Requirements

1. A high school education or equivalent experience, with one to two years of employment related experience preferred.

2. Working knowledge of hotel/motel front desk is expected

3. Effectively communicate effectively with staff, management, and guests.

4. Ability to operate a two-way radio, general office equipment, including a computer, is expected.

5. This position requires continuous movement and standing, and the ability to lift up to 25 pounds and push or pull up to 35 pounds.

6. Hospitality experience a plus.

7. Bilingual a plus.

Preferred Skills

1. Proven track record of dependability and punctuality.

2. Attention to detail and good organization skills are preferred.

3. Efficient time management skills are necessary.

4. Ability to work alone or with others.

5. Ability to articulate and present oneself in a positive and professional manner.

6. Maintain a safe, clean, sanitary workplace, and their personal behavior and job performance to support.

7. All areas of operations pertaining guest services are “Guests Ready” and maintained to a high standard of presentation.

8. Excellent customer service skills.

9. Exceptional organizational, leadership, problem-solving, and communication skills.

10. Must be a team player

Additional Notes

Employee housing is available to employees or potential employees who qualify. To inquire about or apply for employee housing, please contact Sarah Williams.

Additional Employee Benefit will be provided at interview.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Guest Service: 1 year (Preferred)

Work Location: In person

Salary : $12 - $14