What are the responsibilities and job description for the Ophthalmology Health Care Calling Center Representative position at Saratoga Ophthalmology?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to handle inquiries efficiently. This position requires a keen understanding of medical terminology and the ability to navigate computer systems for data entry.
Duties
- Respond to incoming calls from clients and provide accurate information regarding services and products.
- Utilize medical terminology effectively to assist clients with inquiries related to their health or services.
- Maintain professionalism in all communications, demonstrating excellent phone etiquette.
- Perform data entry tasks accurately while managing multiple calls and inquiries simultaneously.
- Collaborate with team members to resolve customer issues and improve service delivery.
- Document customer interactions in the system for future reference and follow-up.
Requirements
- Proven experience in customer service, preferably within a call center environment.
- Strong verbal communication skills with the ability to articulate information clearly.
- Familiarity with medical terminology is highly desirable.
- Proficient in data entry and comfortable using computerized systems for record keeping.
- Bilingual or multilingual candidates are encouraged to apply, as this will enhance communication with diverse clients.
- Previous experience in a medical office setting is a plus but not mandatory.
Join our team as a Call Representative and contribute to delivering outstanding service while growing your skills in a supportive environment!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Retirement plan
Ability to Commute:
- Ballston Spa, NY 12020 (Preferred)
Work Location: In person
Salary : $18 - $22