PHONE SUPPORT TECHNI

We are seeking a full time Phone Support Technician to work out of our Germantown, WI office. This position will be responsible for direct support to customers providing troubleshooting solutions and escalating as needed.

Responsibilities

• Supporting technical support for Satisloh RX equipment.
• Directly support customers and Field Service Technicians with technical information

provided by telephone and e-mail. Escalate open calls to the field or other members of

the technical team as needed.

• Provide effective problem-solving on designated product lines to Satisloh customer, sales

and service personnel with specific responsibility for problem identification and

resolution.

• Develop and maintain technical expertise on Satisloh products and systems,

encompassing hardware, applicable software, and applications.

• All required administrative or correspondence functions are performed in an efficient and

prompt manner.

• Understands and follows corporate and service department procedures and policies. To

include customer complaint handling and incident reporting.

• Provide technical support using available documentation and acquired skills.
• Recommend when to issue or revise a department procedure and report to manager.
• Escalate customer complaints using the established procedures.
• Contribute to the development of technical bulletins.
• Occasional travel to customer locations for the purpose of installation, training and

servicing of the equipment.

• Support service coordinators and CSR

Education and Experience

• Associates degree in Electrical or Mechanical discipline preferred
• 3 years Field Service experience preferred
• Experience with Optical systems required

Physical Demands:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

The employee must be able to lift and/or move up to 30 pounds. While performing the duties of

this job, the employee is regularly required to stand; use hands and reach with hands and arms.

The employee is frequently required to walk and talk or hear. The employee is occasionally.

required to sit and stoop, kneel, crouch, or crawl.

Satisloh North America, Inc. provides equal employment opportunities to all employees and

applicants for employment and prohibits discrimination and harassment of any type without

regard to race, color, religion, age, sex, national origin, disability status, genetics, protected.

veteran status, sexual orientation, gender identity or expression, or any other characteristic

protected by federal, state or local laws.