What are the responsibilities and job description for the Customer Service Representative position at Sauder's Eggs (Ephrata - Sauder's Eggs)?
Job Description
$750 Sign-On Bonus
The Customer Service Representative is responsible for customer order entry, communication with customers on any delivery changes, handling customer comments and communication with various departments to provide best in class quality customer service
We are looking for a team player who can work in a fast-paced and challenging environment with critical thinking skills
Work schedule:
7:00am – 3:30pm, Monday thru Friday
Responsibilities
- Works closely with Sales, Production Management, Transportation, and Shipping to assure all aspects of customer satisfaction. Communicates with team members of changes or special requests.
- Informing customers of delivery changes, product quantity modifications when needed and assists with price and product communications.
- Identifying, communication and escalation of customer complaints or concerns through to resolution.
- Account Management: This includes obtaining orders via phone, product inquiries, receiving and confirming faxed or emailed purchase orders and EDI order validation.
- Maintain Daily customer order entry and order cut offs with supporting reports to key departments
- Delivery ticket confirmation
- Accurate data entry
Qualifications
Ability to multitask in a fast-paced environment
Exceptional phone etiquette and customer interaction skills
Close attention to detail
Ability to work as part of a team and assist with decisions that effect an outcome
Strong work ethics, expedite reliability and flexibility for the customer service team
Superior Efficient & Effective follow up skills to management and other teams departments
Learning & understanding of other departmental operations
Basic Computer experience -Word-Excel-Ovo operating system & Customer Database
Must be at least 18 years old
Reliable and dependable
Company Description
Sauder's Eggs has been a family company for 60 years and is built upon the traditions of integrity, product excellence, and fairness. From the family farms whose hens lay our eggs, to the employees who clean, package, inspect, and deliver them, we never lose sight of the reason we're in business: to delight our customers with consistently superior products.
Sauder's Eggs is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Sauder's Eggs_ is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status._
Benefits
- Group benefits package (Medical, Dental, Long- and Short-term Disability, Vision, Prescription Durg, Life Insurance, and 401k)
- Paid Time Off (PTO) Vacation and Holidays
- Employee Assistance Program
- Preventive Wellness Care
- Tuition Reimbursement
- Employee Referral Program
Job Type: Full-time
Work Location: Multiple Locations