What are the responsibilities and job description for the Service Coordinator-Administrative position at SAVÉCO North America, Inc.?
Service Coordinator/Administrative (Field Service Department)
Job Summary: Seeking a highly organized and detail-oriented Service Coordinator to join the SAVECO Field Service team. The Service Coordinator will be responsible for administrative duties within the Service department. These duties would include but are not limited to coordinating the logistics of our field service operations, including initial client contact, scheduling, technician assignment, travel arrangements, and related service documentation. The ideal candidate will have excellent communication skills, be able to multi-task, and have a strong customer service focus. This position reports directly to the Operations Manager.
Primary Responsibilities:
1. Coordinate service trip scheduling and technician assignments,
2. Manage travel arrangements,
3. Maintain accurate records/documentation of service requests, work orders, and clients’ interactions.
4. Ensure timely and efficient delivery of services to clients.
5. Communicate with clients to schedule appointments and provide updates on service status.
6. Collaborate with other departments to ensure smooth service delivery.
7. Identify opportunities for process improvement.
Requirements:
High school diploma required. Post-secondary studies would be a plus.
2 years of experience in a service department,
Excellent communication and interpersonal skills,
Strong organizational and multi-tasking abilities,
Proficiency in Microsoft Office required.
Salary:
This is an hourly position with a rate per hour commensurate with experience and qualifications. Benefits: SAVECO offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401(k) plan, and paid time off including 10 paid holidays annually.