What are the responsibilities and job description for the Recovery Agent position at Savage Towing & Recovery?
Overview
We are seeking a dedicated and detail-oriented Recovery Agent to join our team. The ideal candidate will be responsible for managing accounts and facilitating the recovery of outstanding debts while providing exceptional customer support. This role requires strong analytical skills, effective communication, and a commitment to maintaining positive client relationships. As a Recovery Agent, you will play a crucial role in our operations by ensuring that accounts are handled efficiently and professionally.
Responsibilities
- Operate tow trucks and other recovery vehicles in a safe and efficient manner.- Respond promptly to calls for vehicle towing and recovery services.
- Assess the situation and determine the best course of action for vehicle recovery.
- Provide roadside assistance, including jump-starts, tire changes, and fuel delivery.
- Communicate effectively with dispatch and customers to provide updates on estimated arrival times and service status.
- Complete necessary paperwork, including service reports and vehicle condition assessments.
- Maintain the tow truck and equipment in good working order, performing routine inspections and minor repairs as needed.
- Follow all safety protocols and traffic laws while operating company vehicles
- .Provide excellent customer service to clients and assist them with any inquiries.
- Handle cash and credit transactions as required.
Skills
- - High school diploma or equivalent; additional education or certifications in automotive repair or towing is a plus.
- Valid driver’s license with a clean driving record; commercial driver’s license (CDL) is required.
- Experience as a tow truck driver or in a related field preferred.- Knowledge of vehicle recovery techniques and equipment.
- Strong problem-solving skills and the ability to work independently
- .Excellent communication and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays
- Must be physically fit and able to lift heavy equipment as needed.
If you are motivated by challenges and have a passion for helping others while achieving results, we encourage you to apply for the Recovery Agent position. Join us in making a difference through effective account management!
Job Types: Full-time, Part-time
Pay: $30,000.00 - $60,000.00 per year
Expected hours: No more than 50 per week
Benefits:
- Flexible schedule
Work Location: On the road
Salary : $30,000 - $60,000