Supervisor, Patient Eligibility (Bilingual-Spanish Required)

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Purpose The Supervisor, Eligibility is responsible for oversight and leadership of the Eligibility team, ensuring smooth operations and exceptional service delivery to our client(s). This position is responsible for team management, overseeing daily workflows, monitoring performance, and providing feedback to drive improvement. You will collaborate with senior leadership to develop and execute strategies to enhance patient eligibility processes, acting as an escalation point for complex cases. Regular travel to support colleagues at multiple facilities and build strong relationships with hospital leadership and external stakeholders will be required. Successful candidates will have a strong background in leadership and eligibility healthcare operations, with excellent problem-solving skills, the ability to coach and develop colleagues, and a strong commitment to delivering exceptional service to our client across multiple facilities. Work Schedule and Location: Work Hours: Full time, salaried position. Flexibility required to meet business needs. Primary Hospital Locations: This position is hybrid with a combination of remote work and in-person visits to facilities on a regular and ongoing bases to ensure operational alignment and team support. Travel to these locations will be required as a part of the role: St. Joseph Hospital – 77 N Airlite St., Elgin, IL. 60123 St. Francis Hospital – 355 Ridge Ave., Evanston, IL. 60202 Holy Family Medical Center – 100 N River Rd., Des Plains, IL. 60016 Resurrection Medical Center – 7435 W. Talcott Ave., Chicago, IL. 60631 St. Mary Hospital - 2233 W Division St. Chicago, IL. 60622 St Elizabeth Medical Center - 1431 N. Claremont Ave. Chicago, IL. 60622 Key Responsibilities Lead, manage, and develop a team of Eligibility Specialists, ensuring alignment with organizational goals and standards. Oversee daily operations of the team, including workload distribution, optimization, and meeting service-level agreements with the Client. Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary. Create and deliver training programs, ensuring colleagues are equipped with knowledge and skills to succeed in their roles. Collaborate with senior leadership to develop and execute strategies for improving patient eligibility processes and outcomes. Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly. Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care. Maintain accurate and confidential records in compliance with HIPAA and organizational policies. Efficiently use multiple systems and databases to gather, track, and report on patient data. Complete special projects, as assigned. Qualifications & Competencies: Required: Bachelors Degree in healthcare administration, business, other related field or equivalent experience. Proficiency in English and Spanish At least 5 years of experience in healthcare eligibility, revenue cycle, or financial counseling roles, with successful demonstration of leadership or mentor experience. Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability. Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues. Flexibility to provide support to multiple hospital locations within assigned market, as based on operational needs. Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail. Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically. Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients. Capability to work in a fast-paced environment with changing priorities and patient needs. Demonstrate genuine care for patients’ needs and concerns, building trust and rapport. Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals. Ensure all documentation is accurate, complete, and submitted on time. Reliable transportation, a valid driver’s license, and ability to travel within assigned service area. Travel: 50% Preferred: Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability. Experience with multiple EHR systems: Epic, Cerner, Meditech, etc. Knowledge of medical terminology and healthcare accounts receivable processes. Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $50,000 to $55,000. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. Fraudulent hiring scams often also ask for financial information and may ask for “advances.” Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided. California Job Candidate Notice

Salary : $50,000 - $55,000