Director, Professional Services - IAM/IGA - Chicago

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

The Senior Director provides leadership, vision, and growth strategy for the Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build a trusted advisor relationship with our clients. Manage key metrics for consulting (utilization, profitability, revenue growth, customer satisfaction) for the Identity Governance organization. Acts as the point of reporting for all individual contributors throughout the Identity Governance organization, the Senior Director is responsible for the care and development of the entire delivery team.

What You Will Be Doing

• Select and develop key leaders into Managers and Senior Managers.
• In accordance with best practices and functional requirements, develop and maintain the Center(s) of Excellence (COE) within the Identity Governance Community.
• Develop partnerships across other service and domain areas
• Oversee creation and maintenance of key sales tools for Identity Governance Area.
• Develop and maintain key vendor and other partner relationships within Identity Governance
• Develop relationships across Solution Areas and Practices. Develop relationships with a national, area, and regional Sales leadership. Act as a mentor to all resources
• Responsible for the overall skills and capabilities of the delivery team to maximize quality, performance, and billability
• Effectively train and equip resources to ensure alignment with customer expectations and delivery of services
• Responsible for personnel performance and escalations
• Manage a services team of over 30 team members
• Maniacal focus on client satisfaction during service delivery
• Oversee team's engagement schedule and resource utilization
• Enhance, improve, and streamline product security service line offerings
• Grow, develop, and retain direct reports
• Assist sales in identifying and closing new business opportunities
  
  

What You Bring

• 5 years of information security and/or professional services experience
• 3 years of professional services mentoring and management experience
• Deep understanding of consulting financial metrics (utilization, profitability, revenue recognition, backlog).
• Deep understanding of Identity and Access Management; specifically, Governance, User lifecycle Management, and Identity Data Management
• Experience with leading Identity Governance solutions; Sailpoint and Saviynt
• Experience delivering and leading professional services engagements across multiple industry verticals.
• Operational experience building consulting offerings and taking them to market.
• Understanding of current cybersecurity trends, threats, and pressures experienced by customer security leaders.
• Strong desire to grow and mentor individuals both within and outside of the Identity Governance Area.
  
  

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Holiday Parties
• Daily Catered Lunches in office
• Employee Recognition Programs
• Team Socials
  
  

Join us and be a pivotal leader in shaping the future of Identity Access/Identity Governance, driving excellence, and fostering strong client relationships.

If Required For This Role, You Will

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
  
  

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.