Sales Coordinator

Description

Summary/objective: The Sales Coordinator has an overall responsibility to perform clerical and administrative duties that assist in the seamless operation of the sales department.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
• A neat professional appearance must always be maintained, along with a respectful, open minded demeanor to reflect the philosophy of the organization.
• Act as an ambassador for the brand including upholding AAA and Forbes service standards.
• Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotels sales objectives.
• Assist in producing and confirming agreements with correct event information and secure guest signature with deposit.
• Secure customer signature on all BEOs and distribute BEOs to operations within the time and parameters set forth by the department.
• Collect and maintain record of all inquiry information
• Collect and process appropriate deposits/payments/final payments
• Maintain all sales files including making file folders and labels
• Producing sales kits; including Wedding, Social and Corporate
• Assisting with the office responsibilities, including, distribution of the daily change sheet, daily reader boards, weekly packet distribution and office filing.
• Participate in department projects as directed by Director of Sales
• Assist in greeting events and ceremonies as directed by the Sales Managers and Director.
• Act as a support in maintaining the sales process by
  • Returning all inquiry phone calls/walk-ins
  • Properly communicate guest requirements and expectations to operational departments through existing systems such as BEOs, Sales Contracts, Resumes.
  • Input and manage group room blocks
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Perform all other duties as assigned by management.
• Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
• Adhere to all Health and Safety policies and procedures.

Work environment

• Working conditions are based in a hospitality setting.
• Associates may be exposed to weather conditions prevalent at the time.
• Noise level in work environment is usually moderate.

Physical demands

• To perform this job successfully, the individual must be able to stand, move and work throughout the office area and property, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• The associate must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

Work authorization/security clearance requirements

Saybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.

Affirmative Action/EEO statement

Saybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Competencies

• On-line savvy, with web, social media and e-commerce expertise.
• Strong organizational and clerical skills
• Positive interpersonal skills with a focus on teamwork
• Ability to read and comprehend instructions and correspondence.
• Full proficiency in Microsoft programs including Excel, Word.

Required education and experience

• Highschool Diploma or GED

Preferred education and experience

• Lodging sales experience.
• Administrative and/or clerical experience
• Hotel industry work experience

Additional eligibility requirements

• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
• Available days, evenings, weekends, holidays and extended hours as business dictates.