Treasury Management Operations Specialist I

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. As a member of the Treasury Management Operations team, this position performs advanced back office functions and provides support for the operations of traditional and less common Treasury Management services. This position will work closely with Treasury Management Managers, Treasury Management Sales Officers and Treasury Management Customer Support Specialist on different online platforms and/or advanced Treasury Management services. This position requires a working knowledge of a wide variety of Treasury Management services. Essential Duties and Responsibilities Knowledge of Treasury Management services offered on multiple systems, including consideration for each system and how they interact in setting customer level parameters. Knowledge of the more complex or less common Treasury Management services. Work directly with varying levels of bank management in the support of Treasury Management customers/services. Assist support with file formatting errors for multiple Treasury Management services. Work with support using varying file formats that translate the expected format to the bank’s systems. Work with multiple systems and programs on the banking core that relate to Treasury Management services, and troubleshoot across multiple systems to resolve customer errors. Coordinate with other areas of the bank to troubleshoot and support Treasury Management products and services. Take ownership of issues until they are fully resolved. Review maintenance completed by other Treasury Management associates. Risk Review ACH and Remote Deposit customers. Maintain account analysis billing system. Knowledge of the NACHA ACH Rules and Guidelines. Knowledge of Risk documentation related to Treasury Management services that is applied in the day to day operations of these services. Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. Performs other duties and responsibilities as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Skills Ability to perform tasks quickly and accurately. Ability to operate in a team environment to accomplish shared goals. Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form. Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization. Ability to maintain effective interpersonal relationships with management and team members. Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor. Education and/or Experience High school diploma or its equivalent is required, and Three plus years of related experience required; treasury management, banking operations and/or customer service experience preferred. Computer Skills MS Office programs Certificates, Licenses, Registrations Other Qualifications (including physical requirements) Other Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice. Skills Training: Communication, Customer Service, Bank Products and Services, Telephone Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies. Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Pine Bluff, Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $27 billion in assets (as of November 1, 2022), with more than 3,200 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a better time to join our team.