Process Analyst

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

Acts as subject matter expert and liaison to IT and Business stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies and information systems. Understands business problems and opportunities in the context of the requirements, and develops proposed workflows, metrics and desktop procedures for process optimization.

You Will

• Develops functional specifications, change requests, workflows and business processes for complex business engagements by analyzing as well as interpreting regulations, data and requirements. Ensure issues are identified, tracked, reported and resolved in a timely manner.
• Analyzes business and regulatory requirements as well as existing processes for opportunities of efficiency and improved member and employee experience Communicates needed changes to development team.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution for process optimization. Works closely with internal department, IT and other shared services departments to ensure desired outcomes are achieved.
• Works closely with internal and external customers to ensure requirements are clearly understood. Performs process monitoring and auditing as needed, providing support in preparation for and during a compliance audit.
• Utilizes understanding of the business issues and data challenges in order to implement successful process and policy updates. Partners with other departments to provide functional support and knowledge related to projects and system enhancements.
• Manages milestones and deliverables for complex business and systems projects in support of business production by monitoring deadlines and communicating effectively.
• Functions as a functional knowledge resource, and assists with escalated issues and tasks, as needed.
• Leads implementation efforts. Develops implementation plans. Defines test conditions and scenarios and develops accurate and complete test plans.
• Is able to lead Impact analysis of new tools, technology, and process on existing workflows and data flows. Including the documentation, and analysis of Turn Around Time impacts to delivery of timely, quality data.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.
  
  

Your Qualifications

• Bachelor's Degree or equivalent experience
• 6-10 years of related experience
• Technical expertise - Strong technical skills for functional area
• Problem Solving - Strong problem-solving skills
• Communication – Strong communication and interpersonal skills
• Documentation – Strong Documentation skills for processes and workflows
• Problem management
• Oral and written communication skills
• Ability to build collaborative relationships
• Analytical thinking skills
• Leadership skills
  
  

What's in it for you?

• Base Pay Range: $80,300 - $116,197
• Work Mode: Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!
  
  

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.