Supervisor of Service Desk

The Southcentral Foundation (SCF) Supervisor of Service Desk is responsible for overseeing the day-to-day performance of service desk staff and ensures that end users are receiving appropriate assistance. Responsible for ensuring delivery of excellent, responsive customer service to manage end user help requests through resolution. The Supervisor of Service Desk has a strong focus on customer service with a technical background and demonstrate a problem-solving approach and the ability to motivate the team to achieve and exceed performance metrics and goals. The Supervisor of Service Desk is team-oriented, proactive, customer-focused, and committed to excellence.

Qualifications:

SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF’s geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF’s vision of a Native Community that enjoys physical, mental, emotional and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services:

1. High School Diploma; OR
2. Associate degree in Information Technology or related field or equivalent combination of education and experience; OR two (2) years of experience working in a position similar to those supervised including applicable certifications OR two (2) years’ Service Desk Technician experience; OR demonstrated proficiency as Service Desk Technician II at
3. Microsoft Azure Fundamentals certification within 9 months of hire.
4. Must meet the following conditions to qualify as an approved SCF driver:
   1. Valid Alaska driver’s license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include:
      1. May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver’s license.
   2. No more than three (3) moving traffic violations (as defined by Alaska Statutes Title 28); OR two (2) at-fault traffic accidents in the previous three (3) years.
   3. The driver must not have had ‘Driving Under the Influence’ (DUI); OR ‘Driving While Intoxicated’ (DWI); OR ‘Operating Under the Influence’ (OUI) violations as follows:
      1. Zero (0) violations in the past five (5) years.
      2. No more than two (2) violations in the past ten (10) years.
   4. Drivers must be at least 18 years of age. Drivers 18 through 20 years of age may only transport equipment, materials, and employees. Drivers who transport customers must be 21 years of age or older and must have completed the probationary period of license requirements for Alaska.

Employee Health Requirements:

Compliance with our Employee Health Procedure is a condition of SCF employment.  You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment.  Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.

Native Preference:

Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting, and training.