What are the responsibilities and job description for the Operations Director position at SCHEELS Sports Park at Legacy Pointe?
OPERATIONS DIRECTOR - SCHEELS Sports Park at Legacy Pointe
Sports Facilities Management, LLC
LOCATION: Springfield, IL
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
SCHEELS Sports Park at Legacy Pointe is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Springfield, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
SCHEELS Sports Park at Legacy Pointe is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Director will be responsible for the management of the operations of the facility including but not limited to: maintenance, groundskeeping, events and sports tournaments, security & parking, environmental services, life safety and safety/risk management. The Director will also work closely with all other departments to effectively manage staff scheduling and training.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Directly aligning with the SFM Mission Statement and Core Values
- Hiring, training and developing the Operations Team
- Providing direct oversight & leadership to the Operations Manager and Tournaments & Programming Manager roles
- Serving as an integral member of the SFM Leadership Committee
- Providing necessary operational support to every department when needed
- Creating and developing relationships with rights-holders who produce events that align with the SFM Mission
- Effectively managing the Operations Team budget year-over-year
- Assisting with new Team member orientation
- Striving for consistent growth in events & sports tournaments
- Providing valuable operational input during venue-wide scheduling decisions
- Effectively managing the Emergency Action Plan
- Effectively managing the security & parking operations for the entire property
- Assisting with managing the access card/building key distribution & return process
- Ensuring venue-wide safety, risk management and OSHA compliance
- Taking a tremendous amount of pride in meeting the daily SFM Guest 1st standards
- Serving as Manager-on-Duty (MOD) during scheduled shifts
- All other duties as assigned by management
THE IDEAL CANDIDATE HAS:
- Proven success in effectively managing a multi-faceted sports venue
- 8-10 years' experience in high volume Food and Beverage operations.
- Experience in managing staff scheduling and training
- Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment
- Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
- Proven ability to evaluate team member performance based on established KPI's
- Proven ability to achieve goals in a fast-paced professional environment
MINIMUM QUALIFICATIONS:
- Bachelor's degree or the equivalent in relevant experience
- Must have excellent interpersonal, problem-solving and negotiating skills
- Must be a team player
- Must have excellent verbal and written communication skills
- Must have excellent computer skills, to include Word, Excel, PowerPoint, etc.
- Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
- Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe
- Prior responsibility in daily P&L management and budget oversight
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
- Will be required to operate a computer
- Facility has intermittent noise