What are the responsibilities and job description for the Hospitality - Customer Service position at Schnell Inc.?
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.
- Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
- Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
- Must be able to stand for eight hours, bend, stretch, reach.
- Must be able to see and hear.
- Must be able to speak and read English, the ability to communicate in another language may be helpful.
- Must display professionalism, honesty and trustworthiness at all times.
Knowledge in:
- Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
- Frequent Stay Program
- Reservations procedures including cancellations and “walking” guest
- Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.