Steward

SUMMARY

The Server Assistant/ Steward must provide friendly, efficient service of food and beverages desired by guests, and collect payment for such items. Ensure that the Bistro is clean and always stocked.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Demonstrate a personal commitment to guest service in responding promptly to guests? needs.
• Committed to making sure every guest is satisfied.
• Meets or exceeds guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Implements and practices guest service initiatives and performs to Hotel Standards.

Server Assistant Operations

• Complete all side-work and cleaning duties as described in the Standard Operating Procedures (SOPs).
• Help in setting out Breakfast Buffet in a timely manner.
• Ensure cleanliness and replenishment of food items for breakfast buffet.
• Assist in expediting food from kitchen.
• Provide attentive service, focusing on guests? needs.
• Make sure Bistro is stocked and Starbuck counter items are properly restocked for each meal period.
• Bus and Pre-bus guest tables; removing all dirty dished and placing them properly in dish room.
• Floors are to be swept and mopped after every meal, and always kept free of debris.
• Approach all encounters with guests and team members in a friendly, service oriented manner.
• Maintain regular attendance in compliance with the standards, as required by scheduling which will vary according to the needs of the hotel.
• Manage high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with regulations to encourage safe and efficient hotel operations.
• Assist in greeting and seating guests in Bistro dining area.
• Rolling silverware for Bistro when required.
• Run To Go orders to guest rooms when required.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma and/or experience in a hotel or a related field preferred.

LANGUAGE AND MATHEMATICAL SKILLS

Must be able to communicate effectively with co-workers and guests.

REASONING ABILITY

• Demonstrate the ability to anticipate and solve practical problems or resolve issues.
• Be able to convey information and ideas clearly.
• Able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Strong composure and objectivity under pressure.
• Effective at listening to, understanding, and clarifying the concerns and issues raised by team members and guests.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This person must be able to be on their feet long periods of time and work with a sense of urgency.
• Must be able to react quickly and always service guests in a professional manner.
• Must be a team player and finish all duties listed on SOPs before they leave.
• Must be able to lift 40-50lbs.