New Home Advisor

Position Summary

The New Home Advisor oversees online sales initiatives. This position responds to, qualifies, and manages leads and customer requests to provide quality customer service.

Essential Duties and Responsibilities

• Responds promptly to all email, phone, website, and social media leads
• Comprehends and utilizes company structured selling process and completes ongoing sales training
• Qualifies leads based on customer-specific needs
• Provides consistent follow-up to online prospects with the goal of setting an appointment with a new home specialist
• Schedules and maintains the required number of appointments to meet/exceed the established sales goals
• Provides information and marketing materials to prospective customers
• Works with prospects to determine the best community and floor plan
• Utilizes lead-management and calendar software, including HubSpot and Calendly
• Meets monthly conversion ration goals, as outlined, and defined by industry standards
• Tracks and reports lead activity and lead appointment conversions

Qualifications and Skills

• Two (2) years’ experience in sales and/or marketing
• Bachelor’s degree in sales, marketing, entrepreneurship, or related discipline preferred
• Excellent customer service and interpersonal skills required
• Proficient in the use of Windows operating system and Microsoft Office Applications
• Superior organizational and time management skills necessary to work within an unstructured environment with nominal supervision

Work Environment and Physical Requirements

• Works in a temperature-controlled office environment, with low noise levels
• Prolonged periods of sitting required
• Rarely required to walk, stand, lift, climb, pull, or push objects weighing up to 15 pounds