What are the responsibilities and job description for the Director of Spa - Hotel Washington position at Schulte Hospitality Group?
Schulte Companies is seeking a dynamic, service-oriented Director of Spa to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's In It For You? When You Join Schulte Companies, You'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! Schulte Companies Provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To
Job Duties And Responsibilities
What's In It For You? When You Join Schulte Companies, You'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! Schulte Companies Provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan Company Match
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!
Job Duties And Responsibilities
- Oversees Spa operations under the direction of the General Manager
- Ensures overall guest satisfaction to drive brand metrics
- Ensures compliance with brand standards
- Setting and achieving sales and profit targets
- Assisting in recruiting, training, and monitoring staff
- Planning work schedules for individuals and teams
- Meeting and greeting customers
- Dealing with customer complaints and comments
- Addressing problems and troubleshooting
- Ensuring compliance with licensing laws, health and safety, and other statutory regulations
- Assisting in creating marketing strategies aimed at maximizing revenue and membership growth
- Plan and direct the daily needs of the operation
- Create and track staff schedules to optimize capacity, revenue, and efficiency
- Maintain the utmost cleanliness and soothing ambiance of the premises
- Manage inventory effectively and timely
- Ensure a high degree of customer satisfaction, address guest concerns, and resolve any service issues.
- Ensure compliance with all Schulte Hospitality policies and procedures in addition to the local, state, and federal laws and regulations
- Hire, train, supervise, develop and mentor all team members according to Schulte Hospitality policies and procedures.
- Motivate and empower the team to achieve high standards.
- Perform various other duties as assigned to meet business objectives
- Minimum of two (2) years experience as an Assistant Director of Spa or Spa Manager
- Bachelor's Degree in Hospitality Management or Business preferred.
- Proficient in Microsoft Suite
- Knowledge of full range of spa services and therapies.
- Ability and proficiency to utilize word processing, spreadsheet, scheduling, and presentation software.
- Well organized and demonstrated strong problem solving skills. Effective leadership, supervisory, and management skills. Budgeting and analytical skills.
- Ability to communicate effectively and establish and maintain effective working relationships with clients, management, and staff.
- Maintain confidentiality of guest information and pertinent hotel data
- Excellent communication skills, both verbal and written, for effective interaction with staff, customers, and vendors.
- Effective problem-solving and decision-making capabilities to address challenges promptly.
- Adaptability to flexible work schedules, including evenings, weekends, and holidays.
- Commitment to delivering exceptional customer service and addressing feedback constructively.
- Familiarity with food safety regulations and sanitation standards to maintain a clean and safe dining environment.
- The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
- Schulte Companies is an Equal Opportunity Employer.